Occupational Rehabilitation 1

Effective November 1, 2024, we’re enhancing the structure of our occupational rehabilitation (OR) programs with a new service, the Customized Recovery and Return-to-Work Program. 

The new service will transition from the existing OR1, OR2, and ASTD streams toward a single integrated service in areas that currently offer OR2 services where the provider will assess and build a program customized for the individual worker. The new program will offer the same clinical supports from the previous OR2 and ASTD programs, including physiotherapists, occupational therapists, kinesiologists, clinical counsellors, and physicians.

The OR1 program will continue to operate, but only in rural or more remote communities.

The Customized Recovery and Return-to-Work Program will be more streamlined, offering greater flexibility and a more worker-centred approach to a worker’s physical rehabilitation needs. 

When people have an injury at work and need rehabilitation, we may refer them to our network of Occupational Rehabilitation service providers. This network is made up of providers who have contracts with us.

Overview of services
Becoming a provider
Submitting reports and invoices

Need more information?
Bulletins
Resources

Overview of services

We work with physical therapists and kinesiologists to develop customized plans for a worker's safe and lasting return to work.

Here are some examples of what a treatment plan might include:

Activities to promote flexibility, strength, and aerobic conditioning
Real or simulated work activities
Education focused on soft tissue healing, the value of exercise, proper posture and body mechanics
Return-to-work planning and support, which may include one or more job site visits

Becoming a provider

Our Occupational Rehabilitation 1 (OR1) contracts come up for bidding every few years. To become a provider, you need to apply when the bidding process begins.

We post notifications on Bid Opportunities when contracts are up for bidding. All the information you need, including how to submit your bid, will be available in the posted documents.

Through Bid Opportunities you can also sign up for automatic notifications whenever one of these contracts is posted.

Submitting reports and invoices

All the information you need to complete our required paperwork is available in the contract documents you sign with us.

Occupational Rehabilitation providers have access to our Provider Portal. This secure online portal lets you efficiently receive referrals, submit reports and invoices, and check the status of your payment.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about:	Please contact:
Your existing contract and payee information	Procurement Services
Invoicing or billing	Payment Services
Information about a claim	Claims Call Centre
Understanding the terms of your contract and contracted clinical services	Health Care Programs