Interpretation, translation & sign language services
When people have a work-related injury or disease, we help them get the health care and rehabilitation services they need. This may include consultation with an interpreter, translator, or sign language professional.
- Interpretation services
- Translation services
- Sign language services
- Services for health care providers
- Service providers
- Need more information?
Interpretation services
When an injured worker can't speak or understand English well enough to navigate the claims process or get health care, we can provide interpretation services. The sessions can take place in person, by phone (conference calls) or by video (video conference).
Translation services
We hire translators when our own documents need to be translated into another language.
Sign language services
We can provide sign language professionals to help the deaf or hard of hearing successfully communicate with us, and with health care providers.
Services for health care providers
If you're a health care provider who needs an interpreter, translator or sign language expert to help an injured worker, please refer to your Reference Manual for instructions on how to book an interpreter, or call our Health Care Programs team for more information.
Service providers
See a list of our approved interpretation and translation service providers who have long-term contracts with us.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.
| Question about: | Please contact: |
|---|---|
| Your existing contract and payee information | Procurement Services |
| Invoicing or billing | Payment Services |
| Information about a claim | Claims Call Centre |
| Understanding the terms of your contract and contracted clinical services | Health Care Programs |
Resources
Interpretation and Translation Services Fee Schedule
This document outlines the billable items, along with the dollar amounts and fee codes, to use when submitting your invoice.
Sign Languages Services Fee Schedule
This document outlines the billable items, along with the dollar amounts and fee codes, to use when submitting your invoice.
Generic Invoice - Medical and Health Care (Form 83D128)
Health care providers can use this form to invoice us for medical and health care.
You can also invoice us using our online portal, My Provider Services. To get started, you’ll...
News & Events
- Receiving payments and more during mail disruptions Published on: November 13, 2024
- New Customized Recovery and Return-to-Work Program launches Nov. 1 Published on: October 31, 2024
- Health Care Professional Conference — June 13, 2025 Published on: October 11, 2024
- New return-to-work requirements for employers and workers now in effect Published on: January 01, 2024