Restarting services by mail

We’ve restarted our services that involve mail, including sending payments by cheque through Canada Post. Any cheques not picked up by 4:30 p.m. on Friday, January 3, will be sent by mail. Learn more or contact us for help.

Keeping your employer account current during postal delays

WorkSafeBC mail related to your employer account may be delayed following the postal disruption. This includes your payroll reports, invoices for Personal Optional Protection (if you have this coverage), and information related to the status of your account. Learn about keeping your account up to date using online services, as well as upcoming payment due dates — or contact us for help.

WorkSafeBC Home

New Customized Recovery and Return-to-Work Program launches Nov. 1

Published on: October 31, 2024

WorkSafeBC is making some changes to the structure of our occupational rehabilitation programs, known as OR1, OR2, and ASTD. The revamp will address existing service gaps and enhance the experience for both providers and our clients.

Effective November 1, 2024, we’re enhancing the structure of our occupational rehabilitation (OR) programs with a new service, the Customized Recovery and Return-to-Work Program.

The new service will transition from the existing OR1, OR2, and ASTD streams toward a single integrated service in areas that currently offer OR2 services, where the provider will assess and build a program customized for the individual worker. The new program will offer the same clinical supports as the previous OR2 and ASTD programs, including physiotherapists, occupational therapists, kinesiologists, clinical counsellors, and physicians.

The OR1 program will continue to exist as it does today but will operate only in rural or more remote communities.

Providers have also told us that the existing programs were too prescriptive and not as effective as they could be and have asked for greater flexibility and customization in how to deliver services. The Customized Recovery and Return-to-Work Program will enhance a worker’s experience and ensure they get a more tailored and timely approach to their care.

You can learn more about the new program here: Customized Recovery and Return-to-Work Program