Raise an issue or complaint
You can make a complaint to the Issue Resolution Office (formerly known as the Fair Practices Office) by submitting our online form, calling us, or sending it in writing by mail or fax. We will contact you by phone within one business day after we hear from you.
Before submitting a complaint, you must raise the complaint with the appropriate manager in the department you are complaining about. If you are unsure who to contact, you can find out by calling the divisional call centre or department.
Your complaint should be about an issue that is current or has occurred within the last 12 months.
Online form
The fastest and easiest way to submit your complaint is by using our online form, available on our complaint tracking portal.
Report onlinePhone
If you prefer, you can report your complaint by calling us at 604.276.3053 or toll-free at 1.800.335.9330
Mail or fax
You also have the option to send your complaint in writing by mail or fax. We recommend using our complaint form to submit your feedback in writing. You can print the form and fax or mail it to us at:
| Fax: | 604.276.3103 |
|---|---|
| Mail: | Issue Resolution Office WorkSafeBC PO Box 5350 Stn Terminal Vancouver, BC V6B 5L5 |
If you'd prefer to write us a letter, please review our complaint form first so you will know what information to provide.
If you’re a worker, employer, or worker’s dependant, and you feel the Issue Resolution Office has not resolved your complaint, you can submit it to the fair practices commissioner.