As part of our commitment to the people we work with, we provide a variety of services to assist you. If you'd like to talk about fairness, privacy, or if you suspect fraud, our teams are here to listen and help.

Fairness

We are committed to dealing with all people fairly. If you feel you have been treated unfairly, we encourage you to start by contacting the manager in charge of the team who provided the service in question. 

If you still feel your concern has not been resolved, the Issue Resolution Office provides the first level of impartial assistance to any person or organization who has an issue or complaint with WorkSafeBC. 

Fair practices commissioner

Introduced under Bill 41, Workers Compensation Amendment Act (No. 2), 2022, the fair practices commissioner provides a second level of independent review if a complaint from a worker, employer, or worker’s dependant has not been satisfactorily resolved by the Issue Resolution Office.

On May 1, 2023, Allan Seckel was appointed as the first fair practices commissioner. For more information, please visit worksafebcfairpracticescommissioner.com.

Information access & privacy

We provide access to information as permitted under the Freedom of Information and Protection of Privacy Act (FIPPA). We recognize the importance of your privacy, and we are committed to protecting your personal information.

Need more information? 

We're here to help. Please contact our Issue Resolution Office or Freedom of Information and Protection of Privacy Office.