Home Care Services

When people have an injury at work and need home care services, we may refer them to our network of Home Care Services providers. This network is made up of providers who have long-term contracts with us. These contracts come up for bidding periodically.

Overview of services
Becoming a provider
Submitting reports and invoices

Need more information?
Bulletins
Resources

Overview of services

Home Care Services helps people who have suffered complex injuries and demonstrate a medical and functional need for some level of assistance. A Home Care Service provider may provide services in the injured worker’s home and a community setting to assist in acquiring, retaining, and improving self-care skills and independence.

Home Care Services are not appropriate for injured workers who only require homemaking.

Becoming a provider

Our long-term Home Care Services contracts come up for bidding every few years. To become a provider, you need to apply when the bidding process begins.

We post notifications on Bid Opportunities when contracts are up for bidding. All the information you need, including how to submit your bid, will be available in the posted documents.

Through Bid Opportunities, you can also sign up for automatic notifications whenever one of these bid opportunities is posted.

Submitting reports and invoices

All the information you need to complete our required paperwork is available in the contract documents you sign with us.

Using our reporting and invoicing forms helps us pay you faster. Please use:

Home Care Services providers have access to our Provider Portal. This secure site lets you efficiently submit reports and invoices, check the status of your payment, and receive referrals.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about:	Please contact:
Your existing contract and payee information	Procurement Services
Invoicing or billing	Payment Services
Information about a claim	Claims Call Centre
Understanding the terms of your contract and contracted clinical services	Health Care Programs