Massage therapists
When people have a work-related injury or disease, we help them get the health care and rehabilitation services they need. This may include the services of a massage therapist. Our massage therapy guidelines explain the treatments you can provide, and what you can bill for.
- Massage therapy guidelines
- Checking a worker’s claim status
- Need more information?
Massage therapy guidelines
The Massage Therapy Services Agreement, Reference Manual, and Fee Schedule (Schedule B) explain all of our requirements to provide services.
You'll find more information about our treatment and clinical guidelines, and about working with us, in these documents:
- Massage Therapy Services Agreement
- Massage Therapy Reference Manual
- Fee Schedule (Schedule B)
- Working with WorkSafeBC: A how to guide for massage therapists
Key guidelines
In order for us to pay for treatment, these key guidelines must be followed (see the Massage Therapy Service Agreement for details):
- The injured worker must have an accepted claim with us.
- A doctor's referral is required for you to begin treating an injured worker.
- You can provide an initial assessment and up to six treatments within the first eight weeks from the date of injury without pre-approval.
- An injured worker cannot receive concurrent treatment for the same injury.
- Approval is required for any treatment beyond eight weeks.
- Only treat the area of injury accepted on the claim.
- Treatment time is at the discretion of the RMT for what is clinically appropriate for the injury on the accepted claim.
- We do not pay for more than one treatment per day.
When treating an injured worker, bill WorkSafeBC for your services directly, according to our fee schedule, and do not bill the injured worker. Learn more about billing and reporting.
If a worker’s claim is accepted after treatment begins, please follow these two steps:
- Reimburse the worker for treatments.
- Bill us for the treatment based on our Fee Schedule (Schedule B).
Checking a worker’s claim status
You can use our View Claim Status tool to check an injured worker's claim status with us.
You can also check an injured worker's claim by calling our Teleclaim team.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.
| Question about: | Please contact: |
|---|---|
| Your existing contract and payee information | Procurement Services |
| Invoicing or billing | Payment Services |
| Information about a claim | Claims Call Centre |
| Understanding the terms of your contract and contracted clinical services | Health Care Programs |
Resources
Generic Invoice - Medical and Health Care (Form 83D128)
Health care providers can use this form to invoice us for medical and health care.
You can also invoice us using our online portal, My Provider Services. To get started, you’ll...
News & Events
- Receiving payments and more during mail disruptions Published on: November 13, 2024
- New Customized Recovery and Return-to-Work Program launches Nov. 1 Published on: October 31, 2024
- Health Care Professional Conference — June 13, 2025 Published on: October 11, 2024
- New return-to-work requirements for employers and workers now in effect Published on: January 01, 2024