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Strengthening return-to-work communication in health care

This study examines the role of communication in facilitating the return-to-work (RTW) process for injured workers within two large health authorities in British Columbia. Health care workers are at higher risk for occupational injury, and communication gaps in RTW processes can hinder reintegration and contribute to avoidable disability days. Using a qualitative design, the study explores how workplace stakeholders, including disability management professionals and union representatives, communicate with injured workers. Interviews were conducted with 40 participants to understand their perceptions of RTW communication, including how messages influenced attitudes, perceptions of support, and work reintegration behaviors. Findings indicate that effective RTW communication includes timely, clear messaging, a supportive tone, and the tailoring of information to the worker’s needs. Participants emphasized the importance of focusing on the benefits of RTW while maintaining a supportive, direct communication style. The study highlights the need for improved communication practices to support successful RTW and reduce disability-related costs.

Principal Applicant: Arif Jetha (Institute for Work & Health)
Co-Applicants: Karyn Greengrove (Interior Health Authority); Catherine Backman (University of British Columbia); Agnieszka Kosny (Institute for Work & Health); Monique Gignac (Institute for Work & Health); Cameron Mustard (Institute for Work & Health)
Funding Awarded: $49,839 (Innovation at Work)

Competition Year: 2018 File type: PDF (137 KB) Asset type: Research Research: RS2018-IG06