This project will explore the factors which influence workplace incivility and bullying towards residential care aides in long-term residential care, which may affect mental and physical health. The aim of the project is to interpret attitudes, beliefs, and practices, and to uncover sources of inequities (e.g., race, gender, class) which may contribute to feelings of marginalization.

The researchers will assess a sample of approximately 30 individuals, including residential care aides, site managers, HR staff, and residents. Data collection will include participant observations, interviews, and an analysis of policies at the facility, health authority, and provincial levels. The researchers indicate that health care aides registered in British Columbia are predominantly middle-aged women, many of whom were born outside of Canada, and who are low in typical workplace hierarchy. These workers have among the highest rates of on-the-job injury, primarily due to overexertion and exposure to violent acts by residents. The study aims to provide an understanding of the nature of workplace incivility and bullying and its effects on residential care aides’ mental and physical well-being, and workplace injury.