Upgrades for online services (October 23–27)
From October 23 to 27, 2024, we’re replacing the technology that authenticates you when you log in to our online services.
While we complete this work, access to our online services for employers, workers, providers, and industrial audiometric businesses will be temporarily affected.
During the upgrades (October 23 to 27), you will not be able to create a new account or make online profile changes. Over the weekend (October 25 to 27), all online services will be unavailable. We apologize for any inconvenience, and we will provide updates as they are available.
Changes to improve security
We’re making changes to improve online services security by adding an email verification step and offering the option for you to add two-factor authentication to your account.
Two-factor authentication, or two-step verification, will ask you to provide two different authentication factors to verify yourself. A common example is your password and a code sent by email or SMS text message.
- If you have an existing account, you’ll see slight changes to the look and feel when you log in. Your current password will remain the same, and you’ll have the option to set up two-factor authentication.
- If you’re creating a new account, you’ll be asked to verify your email address. You’ll also have the option to set up two-factor authentication.
When is it happening
The work will take place in two phases from Wednesday, October 23, at 7 p.m. through Sunday, October 27. Making changes to your online profile, including changes in your "Access my..." tools, will not be available during this time and online services will be unavailable over the weekend.
From Wednesday, October 23, at 7 p.m. through Sunday, October 27:
- New profile creation, online profile changes, and new clearance alerts will be unavailable.
- The “Forgot Password” feature will be unavailable online. If you need immediate assistance to reset your password, please contact Technical Support.
- The options to connect an online services profile with My Employer Services, My Worker Services, or My Provider Services will be unavailable.
From Friday, October 25, at 7 p.m. through Sunday, October 27:
- Online services log in will be unavailable.
- Creating new profiles, using the “Forgot Password” feature, adding new clearance alerts, and making online profile changes will continue to be unavailable.
Resources for the new system
To support you in setting up and navigating your online profile, we’ve developed these resources:
- For employers, please see step-by-step instructions or an instructional video about creating an employer online services account.
- For workers, please see step-by-step instructions or an instructional video about creating a worker online services account.
- For providers, please see step-by-step instructions or an instructional video about creating a provider online services account.
Questions and support
If you have any questions about your online services account, please visit our Help Centre or contact our Technical Support team via phone at 604.276.3135 (or toll-free at 1.888.855.2477). We’re available Monday to Friday from 7 a.m. to 5 p.m.