Published on: November 13, 2024

To avoid delays in receiving payment or correspondence during a mail disruption, WorkSafeBC encourages workers and providers to register for direct deposit and employers to take advantage of our online services.

With direct deposit, you can set up your payments to deposit directly into your bank account. Our online services offer a variety of tools to view information online:

• Workers can receive payment by direct deposit
• Providers can receive payments and submit invoices online
• Employers can report payroll or pay premiums online

To see the latest updates on mail delivery interruptions, visit the Canada Post website.

Workers can receive payment by direct deposit

Direct deposit is available to anyone who receives benefit payments and has a Canadian bank account. Please sign up for direct deposit online, by fax, or through our Claims Call Centre:

• To set up your direct deposit online, log in to online services or create an account. If you don’t already have an online services account, see Creating an account as a worker for more information.
• To set up direct deposit by fax, complete a Request for Direct Deposit form for workers and return by fax.
• To set up direct deposit by phone, contact our Claims Call Centre at 1.888.967.5377 for assistance.

Providers can receive payments and submit invoices online

If you’d like us to deposit your payments directly into your bank account, please sign up for direct deposit by fax:

• Complete the Request for Direct Deposit form for providers and return by fax. If you have any questions, please contact us at 604.276.3344, or toll-free at 1.844.276.3344 (within B.C.), or email us at procurement@worksafebc.com.

You can also receive payment and correspondence faster by using My Provider Services to manage your invoices online. If you don’t have an online services account, see Creating an online services account as a health care or service provider for more information.

Employers can report payroll or pay premiums online

Your WorkSafeBC mail related to your employer account may not arrive during a postal disruption. Our enhanced employer online services are the easiest way for you to report payroll, pay premiums, and more.

• Report payroll and pay premiums: Employers who need to report payroll and pay your premiums can use our online services. If you report your payroll online, you will not need to send us a hard copy of your form. For more information see Report payroll & pay premiums.
• View account letters and documents: Much of your employer correspondence, including Claim Cost Reports, Statement of Accounts, Collection Notices, Rate Notices, and Personal Optional Protection Invoices (if applicable to your employer account), are available through the Letters and Documents section of My Employer Services. See instructions for how to access your Letters and Documents section.
• Personal optional protection (POP): If you are a POP-holder, please sign up for email notification to ensure your invoice is received. You can also sign up for POP pre-authorized payments to ensure your payment is received on time and your POP coverage does not get cancelled.

If you don’t already have an online services account, see Creating an online services account as an employer for more information.

If you need help, please contact our Employer Service Centre at 1.888.922.2768.