Managing your employer account during postal delays
WorkSafeBC encourages employers to take advantage of our online services to view insurance-related correspondence and to meet payment and reporting deadlines in the case of postal delays.
WorkSafeBC mail related to your employer account may be delayed following the postal disruption. This may include statements related to your account balance, payroll reports, invoices, or information on your account status. Our employer online services are the easiest way for you to stay up to date and report payroll, pay premiums, and more.
If you don’t already have an online services account, see Creating an online services account as an employer for more information.
January due dates for reporting payroll and paying premiums
It is your responsibility to stay up to date with payroll reporting and payments on your WorkSafeBC account. Please keep these important dates in mind:
- January 20, 2025: Payments are due for those with Personal Optional Protection coverage.
- January 20, 2025: Q4 2024 payroll reporting and payments are due for quarterly reporting accounts.
Online options for reporting and paying
Postal delays may affect when you receive a hard copy of your payroll report. Employers who need to report payroll and pay premiums can use our online services. For more information, see Report payroll & pay premiums.
- You only need an account number to make a credit card payment using our Fast File & Pay option. For more advanced features, please log in to our online services.
- To provide access to your bookkeeper or accountant to report on your behalf, visit Share access to your online account for instructions.
Additional options for Personal Optional Protection (POP) holders
If you are a POP holder, you can sign up for notifications and pre-authorized payments to help manage your account.
- Sign up for email notifications to ensure you receive your invoices.
- Set up POP pre-authorized payment to automate your payments and ensure your POP coverage does not get cancelled.
View your letters and documents in online services
Much of your employer correspondence, including claim cost reports, statements of account, collection notices, rate notices, and — if applicable — Personal Optional Protection invoices, are available through the Letters and Documents section of My Employer Services.
- Log in to online services to get started. If you don’t already have an online services account, you can easily create one.
- Find your correspondence by clicking “View letters & documents” in My Employer Services.
- If you receive an “Access denied” message, please follow these instructions to learn how to gain access.
If you need help, please contact our Employer Service Centre at 1.888.922.2768.