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WorkSafeBC

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Frequently asked questions


    Audiologists/Hearing instrument specialists FAQs

      How do I apply to become a qualified provider?

      Please email purchase@worksafebc.com to obtain qualification documents.


      Can out-of-province hearing aid providers provide services to injured workers with accepted WorkSafeBC claims?

      If an injured worker with an accepted WorkSafeBC claim needs service outside B.C., a service provider can bill WorkSafeBC according to the fee schedule.

      If you’re a service provider outside B.C. wishing to provide hearing aid services, follow the process outlined above (“How do I apply become a qualified provider?”).

      If you’re not yet a qualified provider and wish to provide service, refer to the package provided to out-of-province providers. All hearing aid replacements require authorization by WorkSafeBC; no invoice will be paid without prior authorization.


      How can I obtain recent audiograms or information about a worker's hearing aid history?

      Fax a request for the most recent audiogram or hearing aid information to the Hearing Loss Claims department: 604 279-7490. Include a signed release from the worker and the WorkSafeBC claim number.


      If a worker loses his hearing aid or it's been damaged beyond normal wear and tear, will WorkSafeBC replace it?

      Workers are encouraged to insure hearing aids on their household policy, as WorkSafeBC isn’t responsible for replacing lost or stolen hearing aids. For hearing aids under five years old, the claim requires pre-authorization from WorkSafeBC’s Hearing Loss Claims department, and is reviewed on a case-by-case basis. The worker must write to the Hearing Loss Claims department, outlining the circumstances surrounding the loss of the hearing aid, and request replacement. Each case will be reviewed on its own merits; hearing aids may or may not be replaced. See the Billing Guide (PDF 109kb) for more information.


      Can a worker obtain a hearing aid that exceed the fee schedule?

      If a hearing aid exceeds the single unit manufacturer's price of $700, the worker can enter a cost-share agreement with WorkSafeBC and the service provider. On a case-by-case basis, WorkSafeBC may consider exceptional circumstances and cover the full cost of the hearing aid over the $700 single unit manufacturer’s price. Prior authorization must be obtained before the trial period commences. See the Billing Guide for more information.


      When can an injured worker's hearing aid(s) be replaced?

      WorkSafeBC will replace a worker's hearing aids only when necessary, based on electro-acoustic, medical, or occupational needs. Replacement must be justified by the service provider. See the Billing Guide (PDF 109kb)for more information.


      Bid opportunities FAQs

        What bid opportunities are currently available?

        Bids are listed on the Current bid opportunities site. It's the responsibility of bidders to monitor the site.


        How do I submit a bid?

        Instructions on how to submit a bid are provided on the Submitting bids site. Please ensure that bids and proposals are submitted by the date and time indicated.


        Who do I contact for information about bidding on specific goods/services?

        Check the list of contacts to find the appropriate Purchasing Officer for a specific good/service.


        How do I find out the status of a bid?

        Check the Bid status and contract awards page.


        As a current provider, do I have to respond to a bid opportunity?

        In most cases, yes — even if you are a current provider, you’re required to respond in order to be considered for a new contract. Your contract term may be about to expire, and the competitive process assists in qualifying providers for the new term. To determine if you need to respond, please be sure to carefully read the competitive document; in some cases, the competitive process is to meet specific needs (e.g. geographical locations or languages).


        Who do I contact about information within a bid opportunity?

        Please refer to the appropriate bid opportunity section, where the name, phone number, and e-mail of the appropriate contact are provided. In a Request for Proposal, for example, this information is found in Section 1 – Instructions to Proponents under Clarification.


        Why does WorkSafeBC require so much information for bid submissions?

        WorkSafeBC is committed to maintaining a fair, open, competitive supply environment, while obtaining the best value in the interests of our organization, workers, and employers. Because many of the services required are complex in nature, detailed information is necessary for a fair evaluation. If you have questions or require clarification about the information requested, please refer to the bid opportunity section, where the name, phone number, and e-mail of the appropriate contact are provided. In a Request for Proposal, for example, this information is found in Section 1 – Instructions to Proponents under Clarification.


        Do I need to respond to all the questions asked in the bid opportunity?

        Yes, it’s in your best interest to respond with as much detail as possible to all questions, as the information you submit is evaluated and scored according to the evaluation criteria. If you do not provide adequate information, WorkSafeBC will be required to score your response low.


        Can I change my bid submission (1) after the submission response date or (2) prior to the submission response date?
        1. No, all submissions are final.
        2. Yes, you can send a notice to the appropriate point of contact for that bid opportunity, requesting WorkSafeBC withdraw your original submission. Please refer to the bid opportunity section, where the name, phone number, and e-mail of the appropriate contact are provided. In a Request for Proposal, for example, this information is found in Section 1 – Instructions to Proponents under Clarification. You must then submit a revised version prior to the submission response date to ensure your submission is considered for evaluation.


        Can I withdraw my bid submission (1) after the submission response date or (2) prior to the submission response date?
        1. No, all submissions are final. However in a Request for Proposal, for example, an irrevocable clause may be found in the Instructions to Bidder section.
        2. Yes, you can send a notice to the appropriate point of contact for that bid opportunity requesting WorkSafeBC withdraw your original submission. Please refer to the bid opportunity section, where the name, phone number, and e-mail of the appropriate contact are provided. In a Request for Proposal, for example, this information is found in Section 1 – Instructions to Proponents under Clarification.

        Can I submit my bid submission via e-mail?

        As bid opportunities may differ, please review the individual bid opportunity Submission, Closing, and Delivery clauses. In a Request for Qualification document, for example, these clauses are normally found under Section 1 – Instructions to Respondents. They will indicate if an e-mail submission is acceptable.


        How can I ensure my bid submission was received (1) prior to the submission response date or (2) after the submission response date?
        1. WorkSafeBC does not confirm receipt of bid submissions prior to the submission response date. If you submit your submission via courier, your courier receipt can be used to ensure your submission was received.
        2. After the submission response date has passed and the bidders are known, WorkSafeBC will send a letter to confirm the receipt of each bid submission.

        How are submissions evaluated?

        Submissions are evaluated according to pre-determined criteria as outlined in the bid opportunity document. For example, this detail can be found in a Request for Qualification document in Section IV – Evaluation Process and Criteria.


        How long will it take for the bid opportunity outcome to be known?

        This is dependent on the complexity of the bid opportunity, and includes factors like the number and location of respondents. WorkSafeBC strives to make outcomes known as soon as possible. Comparable to other organizations, the average length of time from bid closing to the announcement of a Request for Qualification outcome is within six weeks.


        Will I be notified of the outcome?

        Yes, all respondents will be formally notified of the outcome by a letter or an award of a contract from WorkSafeBC.


        If I’m unsuccessful, how do I receive more information?

        Please refer to the bid opportunity section, where the name, phone number, and e-mail of the appropriate contact are provided. In a Request for Proposal, for example, this information is found in Section 1 – Instructions to Proponents under Clarification.


        What is the difference between an Expression of Interest (EOI), Request for Qualification (RFQ), Request for Quotation (RFQ), and Request for Proposal (RFP)?
        Expression of Interest A process used to determine who in the market is available, and who may be interested in providing goods/services.
        Request for Qualification A competitive process where requirements for specific goods/services are detailed in a document that seeks responses from providers wishing to qualify to provide those goods/services. It may or may not include pre-determined fees.
        Request for Quote A competitive process where the requirements for specific goods/services are detailed in a document that seeks responses on pricing and delivery.
        Request for Proposal A competitive document that seeks proposals, solutions, and/or pricing for the delivery of goods/services.

        Bid Opportunities

        Career FAQs

          What positions are available at WorkSafeBC?

          All available positions are listed under Career Opportunities.


          Does WorkSafeBC accept general resumes and how long do resumes stay on file?

          We do accept general resumes for positions at WorkSafeBC, and these are kept on file for three months, after which you are always welcome to reapply.


          Do I have to take any tests as part of the recruitment process?

          Each recruitment process may be different but, as a general rule, we do employ testing in different capacities as part of our recruitment process.


          How can I learn the status of my application?

          Resumes are short-listed two weeks after the close of the competition or less, and candidates are contacted shortly after. Due to the large volume of resumes we receive, only short-listed candidates are notified.


          What will WorkSafeBC do with my personal information?

          WorkSafeBC is collecting your personal information for the purpose of determining your suitability for employment with WorkSafeBC. The personal information you provide will be collected, used, and disclosed only in accordance with the BC Freedom of Information and Protection of Privacy Act. Please be advised that by providing this information, you will be added to WorkSafeBC's applicant database. If you have any concerns about the collection, use or disclosure of your personal information, please contact the WorkSafeBC Freedom of Information and Protection of Privacy Office at 604-279-8171 or view our privacy policy.


          Can I volunteer to gain experience?

          Unfortunately, volunteer opportunities are not offered for work currently done by staff.


          Does WorkSafeBC hire students for the summer?

          Yes. Summer positions are listed on our web site.


          Do current WorkSafeBC employees get preference over external applicants in a recruitment competition?

          In accordance with our Collective Agreement, permanent employees of WorkSafeBC get first consideration for union positions. If there are no qualified internal individuals, we will consider candidates external to WorkSafeBC.

          If you have specific questions about your application, please contact the Human Resources office at 604-276-3009 or toll free 1-888-757-5552.


          Claims FAQs

          Claims basics

          What is a work-related injury or disease?

          A work-related injury or disease is one that arises out of and in the course of employment or is due to the nature of employment.

          To be covered by WorkSafeBC a worker must have been working when hurt, and the injury must have been caused by something to do with the job in order to be covered by WorkSafeBC.

          For a disease, this means that the disease contracted must be caused by the work or the work environment in order to be covered by WorkSafeBC.


          How is a claim processed?

          After WorkSafeBC receives reports from

          • the injured worker
          • the employer and
          • the attending doctor

          a WorkSafeBC staff member processes the claim to determine if the injury or disease was work-related.


          What types of claims are there?

          There are three types of claims:

          No time lost – health care claim only
          • The worker has returned to work without losing time from work beyond the day of injury.
          • WorkSafeBC covers medical costs; the employer pays the worker for the day the accident occurred.
          Time-loss claim
          • The claim is initially handled in the WorkSafeBC call centre by client service representatives (up to three weeks).
          • Claims more than three weeks are transferred to the entitlement unit, where entitlement officers adjudicate and facilitate return to work.
          Time-loss – case management
          • Claims involving workers with non-traumatic activity-related soft tissue injury, catastrophic injury, severe brain injury, or a psychological injury are transferred directly to a case manager.
          • For claims more than four to six weeks, or where it is expected there may be problems returning to work, the claim is transferred to a case manager for ongoing management.

          What is a claim number?

          When a claim is made with WorkSafeBC, a claim number is assigned. With this number, the worker, the employer, and the health care provider can check the status of a claim online to find out if the claim has been accepted.


          What happens if the injury occurs out of province?

          If you are working outside of British Columbia and you normally live and work in B.C. and your employer is based in B.C., you will usually be covered by WorkSafeBC.

          If you're not covered by WorkSafeBC, contact the workers' compensation board of the province in which you were injured. In some cases, you may be eligible for workers' compensation in B.C. and another province. In that case you have three months from the date of your injury to decide from which board you intend to claim compensation.


          What happens if I'm moving to another province while still getting payment from WorkSafeBC?

          Let the WorkSafeBC staff member handling your case know, and provide your address and phone number. Your benefits will not change unless the move delays your recovery and return to work. Note that WorkSafeBC will only pay health care costs up to the amount allowed in B.C.


          Claims information for workers

          What should I do if I'm injured at work?

          How do I start a claim?

          Report your injury to your employer, your doctor, and WorkSafeBC. You will then receive a claim number and a personal access number from WorkSafeBC so you can view information about your claim.


          How do I view information on my claim?

          You can view information about your claim, including WorkSafeBC correspondence, decisions on your claim, payment information, return-to-work dates, and more. You'll need the claim number and your personal access number.


          When can I return to work?

          You can return to work as soon as you, your doctor, and WorkSafeBC feel you are able.

          You may be able to start working part time, or at reduced activity levels, or even at another task if you are not able to return to full duties immediately.


          Who is on my claim's WorkSafeBC team?

          Client service representatives answer questions and make entitlement decisions on claims, and manage straightforward claims with up to three weeks of time loss.

          Entitlement officers make decisions on straightforward and complex cases, and manage straightforward claims involving up to four weeks of time loss.

          Service expediters support the entitlement officer and arrange work conditioning referrals.

          Case managers provide ongoing management of complex claims that are in receipt of wage loss for periods of greater than four weeks.

          Team assistants provide support to the case manager.


          What if I move during the course of my claim?

          If your name or address changes over the course of a claim, please complete and submit a Change of address, name, or contact information (#25w112) form to WorkSafeBC.


          Benefits

          What types of benefits are provided?

          When a worker's claim is accepted, they begin receiving benefits from WorkSafeBC. The type and duration of the benefits depend on the nature of the injury and the work.


          When do benefits begin?

          WorkSafeBC benefits begin immediately:

          • The employer is responsible for a worker's wages on the day of injury.
          • Wage-loss benefits from WorkSafeBC start the first scheduled shift lost after the day of a work-related injury or disease.
          • Health care costs are covered on the day of injury.

          When do benefits stop?

          Workers receive wage-loss benefits until the case manager concludes they are able to return to work or have recovered from the injury. If an employer can provide light or modified duties, and the doctor agrees it's safe for the worker to do them, they can return to work to those duties.


          When can benefits be suspended?

          WorkSafeBC benefits can be suspended if:

          • The worker does not attend or does not co-operate in a medical examination or program arranged by WorkSafeBC
          • The worker participates in any activity that might delay recovery
          • The worker refuses treatment recommended by WorkSafeBC
          • The claim is fraudulent

          Claims information for employers

          As an employer, what do I need to do when a worker is injured?

          If a worker is injured on the job your responsibilities include:

          • Transporting the injured worker to the nearest location where medical treatment can be obtained and paying for the transportation.
          • Reporting the incident/injury to the WorkSafeBC within three business days of the injury's occurrence or within three business days of you or your representative becoming aware of the injury. View benefits of submitting your report online. (PDF 146kb)
          • Submitting an Incident and Injury Report (Form 7) online or completing and sending the Employer's Report of Injury or Occupational Disease (PDF 81kb) to WorkSafeBC.
          • You must report fatalities and serious injuries immediately to our Prevention Emergency Line at 604 276-3301 in the Lower Mainland or toll-free 1 888 621-7233.

          If the worker misses work time as a result of his or her injury, ensure that he or she calls Teleclaim as soon as possible to report the injury to WorkSafeBC. Otherwise, ensure that he or she completes and submits a Worker's incident and injury report or an Application for Compensation and Report of Injury or Occupational Disease (Form 6) to WorkSafeBC.


          What happens if I don't report a worker's injury?

          Failure to report an injury or coercing a worker not to report an injury is an offence against the Act and can result in fines.

          You're not usually required to report to WorkSafeBC if the worker does not lose time from work and does not seek medical attention. However, some accidents and incidents do need to be reported regardless of injuries.


          How do I check the status of my worker's claim?

          If you are an employer or health care provider you can view the status of a claim, but not wage-loss payment information, using online claim status.


          Review and appeal

          What do I do if I disagree with a decision made by WorkSafeBC on my claim?

          If you disagree with a WorkSafeBC decision, you can have request to have it reviewed.

          The Claims Review and Appeal Guide for Workers and Dependants (PDF 360kb) provides detailed information on how workers and dependants can request a review and file an appeal and the Claims Review and Appeal Guide for Employers (PDF 96kb) provides detailed information on how employers with claims concerns can request a review and file an appeal.


          Classification and rates FAQs

          Classification FAQs

          What is the purpose of a classification system?

          A classification system facilitates fair and equitable assessment rates and ensures that the costs of compensation are distributed fairly among the industries responsible for those costs. All employers are classified on the basis of industry for insurance purposes, and each rate group collectively pays the cost of all injuries within that group. For rate setting purposes, the groups must be sufficiently large to provide an adequate spread of risk and some stability in the assessment rate.


          How many classification units are there?

          Approximately 200,000 employers are registered with WorkSafeBC and sorted into 573 classification units. These are grouped into 24 subsectors in seven sectors.


          What are sectors and subsectors?

          Sectors are large groups of employers that are involved in the same area of the economy at the broadest level. There are seven sectors: Primary Resource, Manufacturing, Construction, Transportation and Warehousing, Trade, Public, and Service. Subsectors are a further breakdown of sectors. For example, agriculture and fishing are two of the subsectors within the Primary Resource sector.


          Does each classification unit have its own base rate?

          Yes. However, to ensure that rates are stable, rates are set at the rate group level rather than at the classification unit level. The purpose of a classification unit is to enable WorkSafeBC to classify employers who are primarily engaged in the same industrial undertaking in the same classification, and to enable employers to readily confirm they are correctly classified.


          How are employers classified?

          The classification system is based on the principle that the cost of producing a product or providing a service includes the costs of injuries or diseases incurred by the workers who are involved in those activities. The classification structure is therefore constructed on the basis of industrial undertaking rather than on an occupational or hazard basis. As such, employers and independent operators are assigned to classification units on the basis of the industry in which the firm operates. In assigning the classification, WorkSafeBC considers such factors as the type of product or service provided, the processes and equipment used, and the type of industry with which the firm competes. Occupations of individual workers may be reviewed when assigning the classification, but only as an indicator of the type of industry engaged in by the firm. For more information, see the method of assigning classifications policy (1-37-1) in the Assessment Manual.


          Can a firm have more than one classification?

          Most employers are assigned a single classification unit. However, if your firm is involved in more than one industrial activity, it may be assigned to more than one classification unit. Each industrial undertaking must be distinct and separate. For more information, see the multiple classification policy (1-37-2) in the Assessment Manual.


          Does the classification structure represent the economy in British Columbia?

          Yes. WorkSafeBC continuously reviews the classification system to ensure that it remains current. As industries evolve or decline, or as new industries appear, the classification system is updated accordingly.


          Rate setting FAQs

          How are base rates calculated?

          WorkSafeBC uses a classification and rate making system to ensure the costs of compensation are fairly distributed. Employers in industries with similar claim costs pay similar base rates. To ensure that rates remain stable, we combine similar industries into rate groups. Then, we estimate the total claim costs for each rate group and divide that by the group's estimated total assessable payroll. Employers in all rate groups also contribute to reserves for enhancement, disaster, and administration.


          What is an industry group?

          An industry group is made up of one or more classification units that have similar industrial activities and a reasonable expectation of similar cost rates. It can be one or a group of industries that together have 200 or more non-health care claims over five years with at least 25 non-health care only claims in each of the last two years.

          An industry group exists to let WorkSafeBC calculate the historical cost rate of a relatively discrete group of industries. If large enough to be viable, an industry group may form its own rate group. Otherwise, industry groups are combined to form a rate group.


          What is a rate group?

          A rate group is made up of one or more industry groups. Rates are set at the rate group level as they provide a large enough payroll base to be statistically credible and to absorb short-term fluctuations in claims activity. This is possible because rate groups have minimum credibility levels that are 10 times that of industry groups. As such, a rate group must have 2,000 or more non-health care only claims over five years with a minimum of at least 250 in each of the last two years.


          Why did my own rate increase?

          Your rate increased because of one or more of the reasons below:

          Increase in your base rate
          Base rates are based on the cost of claims within an industry. Like any insurance plan, an industry's base rate will increase if the costs associated with its claims increase. Visit key trends for each rate group for more information.

          Change to your experience rating adjustment
          Perhaps your firm's base rate is the same or less, but your experience rating discount or surcharge has changed. If the ratio of your claim cost to your payroll is higher than your peers, your experience rating discount may have decreased or you may even be paying a surcharge. This impacts your net rate. See the section on experience rating for more information.


          Why did some base rates go up?

          In recent years, rates in B.C. have dropped progressively, mainly because healthy financial returns from WorkSafeBC's investment portfolio have sheltered employers from rate increases. Investment returns are no longer assured in our global economy, and employers are now facing the true cost of claims in higher rates.


          How often are base rates changed or reviewed?

          WorkSafeBC reviews base rates each year. The information is analyzed by actuaries and risk managers before base rates are presented to the Board of Directors for approval. In July or August, WorkSafeBC announces the preliminary rates for the coming year. Final rates are approved and communicated each fall.


          Do my premiums go into general provincial revenue?

          No. WorkSafeBC, while administering a provincial statute, is independent of the provincial government in all areas including assessments, claims, industrial health and safety, and administration. Employers' premiums do not go to the government but are retained within WorkSafeBC for the payment of costs incurred in each industry.


          I'm in a different rate group this year. Why?

          Industry groups move from one rate group to another. Each industry group's claim cost average must be within 20 percent of the claim cost average of the entire rate group. If your industry group's claim costs fall outside of this range for three consecutive years, your industry group will be moved to a new rate group.


          Experience rating FAQs

          How can I find out what my experience rating discount or surcharge is?

          Refer to your premium rate letter, also referred to as your annual rate notification letter mailed in October. It tells you your base rate, experience rating discount or surcharge, and net rate. It also provides a snapshot of your firm's claim costs, if applicable. If you have reported changes to your assessable payroll for previous years, had adjustments to claims, or changed classifications since you received your annual rate notification, refer to your most recent recalculated rate notification.


          What factors contribute to an increase in my net rate?

          Change to your experience rating adjustment
          Perhaps your firm's base rate stays the same or less, but your experience rating discount or surcharge changes. If the ratio of your claim costs to your payroll are higher than your peers, your experience rating discount may decrease, or you may even be paying a surcharge. This impacts your net rate.


          Which years were used to calculate my experience rating?

          Claim costs and payroll for the previous three completed years are used to calculate an upcoming year's experience rating. For example: An experience rating for 2010 is determined by claim costs and payroll for 2008, 2007, and 2006.


          What else do you use to determine my experience rating adjustment?

          We consider your participation level, applying a calculation called graduated participation. This term refers to how much emphasis we place on the three-year window versus your overall experience trend with WorkSafeBC. The higher your annual premiums, the more emphasis we'll place on your performance in the three-year window and the less we'll place on your overall history with WorkSafeBC. The lower your premiums, the more we'll rely on your overall historical trend.

          Graduated participation is sensitive to small businesses, and helps to ensure employers won't lose the discount they've earned over time as a result of an isolated claim. It also ensures that we place the most emphasis on the most recent years for large businesses. Graduated participation gives small and large businesses the same opportunity to enjoy savings if they have a safe workplace. At the same time, it protects small businesses from dramatic changes in their rates from year to year.


          How high are the experience rating discounts and surcharges?

          Maximum discounts are 50 percent and maximum surcharges are 100 percent. These are achieved over a period of time. Your participation level influences how quickly you will reach the maximum discount or surcharge. As a general rule, large businesses have a higher participation level than small businesses and thus reach the higher discount or surcharge more quickly. At the same time, the participation level protects small businesses from dramatic changes to their rates from year to year.


          Do I automatically receive an experience rating?

          Yes, but you won't receive a surcharge or discount unless you have reported assessable payroll in one of the three previous years. Until this time, you are charged the base rate.


          What can I do to improve my experience rating?

          There are three basic steps you can take to reduce the cost of injuries in your workplace and thus improve your experience rating:

          1. Develop and implement a health and safety program.
          The best way to reduce your insurance costs is to prevent injuries. And one of the best ways of doing this is to make safety a priority, 365 days a year. You can start with a comprehensive workplace safety program.

          2. Make first aid a priority.
          Research shows, the faster you treat an injured worker, the better - for everyone involved. By treating an injured worker right away, you can often reduce the severity of the injury and thereby minimize the costs associated with wage loss and doctors' fees.

          3. Help injured workers return to work.
          The lower your injury costs, the more you'll save. And one of the best ways to reduce costs is to help injured workers return to work - as soon and as safely as possible.

          For more information, visit the Safety at work site.


          How can I estimate my experience rating for future years?

          WorkSafeBC has created a calculator that lets you estimate your experience rating discount or surcharge for future years. The experience rating calculator also shows you how a reduction in claim costs can save you money.


          Are all injury costs included in my claim cost calculation?

          No. Experience rating uses costs associated with short-term disability, long-term disability, survivor benefits, fatality costs, health care payments, vocational rehabilitation payments, and pension awards. But not all claim types are used for experience rating. For example, costs associated with hearing loss and industrial diseases such as asbestosis are excluded. Also, since one serious injury could result in costs as high as $1 million, it wouldn't be reasonable to include all costs in the experience rating calculation. After all, what is significant is your overall safety record with WorkSafeBC. Therefore WorkSafeBC places a limit on each claim that is included in your experience rating calculation. (For more information about maximum limits, see 1-42-1 in the Assessment Manual.) Note: For most fund types, the cost used for experience rating is based on payments made until June 30 of the calculation year. However, for pensions, the experience rating cost is the full award value, not just the payments to June 30.


          How does WorkSafeBC notify employers of their rates?

          Each year, every registered employer receives an annual rate notification letter. It tells you what your industry's base rate will be for the coming year. If your firm is eligible for experience rating, it also shows your experience rating discount or surcharge. Only employers who have reported assessable payroll will receive their discount.


          When are annual rate notifications sent?

          WorkSafeBC mails rate notification letters to all registered employers in late fall. The letters are also available on our web site.


          Is the annual rate notification a bill?

          No. It is a letter that informs you of your net rate (per $100 of assessable payroll). This is the amount you use to calculate your premiums each year. If you have an annual account (where you pay once a year) your payment is due with your Employer Payroll and Contract Labour Report. If you have a quarterly account (where you pay four times a year), you pay quarterly with your Employer's Remittance Form.


          Is experience rating transferable?

          Generally, when a firm's business operations or a significant portion or aspect of the firm's business operations move to an affiliated successor, the firm's experience rating adjustment - be it a discount or a surcharge - is assumed by the successor. For more details, including the exceptions to this general rule, see the policy for the transfer of experience between firms (1-42-3) in the Assessment Manual.


          Clearance letters FAQs

            What type of clearance letter can I request online?

            You can request a letter that tells you whether a firm, contractor or subcontractor is complying with our registration and payment requirements. If it isn't and you hire the firm, you could be held liable for the firm's premiums. This type of clearance is provided under Section 51 of the Workers Compensation Act to protect you against contractor liability.

            If you hire a firm that has GoldStar Clearance status, that firm may have advance clearance to a future date. In this case, WorkSafeBC will honor the clearance addressed to you to the date indicated on the clearance letter.


            What is a GoldStar Clearance?

            This type of clearance became available to qualifying firms in May, 2007. Unlike other clearances, which ‘clear’ firms for past payroll periods, GoldStar Clearances are automatically advanced to qualifying firms to the start of the next quarter. For a firm that has reported its payroll and paid its first quarter premiums, for instance, a GoldStar Clearance would provide clearance to July 1, rather than April 1 as it would under the current system.


            Are there benefits associated with GoldStar Clearances?

            Yes. The benefits vary, depending on whether you are a prime contractor or a subcontractor.

            Benefit to prime contractors
            Prime contractors frequently check the clearance status of their subcontractors to make sure subcontractors are reporting their payroll and making their payments to WorkSafeBC as required. This practice helps prime contractors to avoid potential financial liability under Section 51 of the Workers Compensation Act should their subcontractors default on their payments to WorkSafeBC.

            When a prime contractor hires a firm that has GoldStar Clearance status, WorkSafeBC will honor the clearance addressed to that prime contractor to the date indicated on the clearance letter. This eliminates the onerous task of checking and re-checking clearances and reduces potential liability for the prime contractor during the period covered by the GoldStar Clearance.

            Benefit to subcontractors
            Subcontractors are often required to present a clearance letter as part of a bid for work with a prime contractor.

            When a subcontractor presents a GoldStar Clearance, it shows the prime contractor that it has clearance to a future date, which eliminates the need to provide additional clearances until the GoldStar Clearance expires. This reduces administration for the subcontractor.

            Benefit to employers overall
            Because GoldStar Clearances benefit prime contractors and subcontractors, they are expected to encourage firms to comply with reporting and remitting requirements. That means employers will be contributing on an equitable basis to the workers' compensation system — a benefit to everyone.


            What makes a firm eligible for a GoldStar Clearance?

            To be eligible for GoldStar Clearance status, a firm's account must be in good standing with WorkSafeBC. The account must also have been active for at least 24 months within the last 36-month period.


            What type of clearance letters are not available online?

            Clearance letters that protect you against lien claims if you're purchasing the assets of a business are not available online. However, this type of clearance, which is provided under Section 52 of the Workers Compensation Act, is available by phone or fax.

            Other letters that you can request only by phone or fax include:

            • Clearances that confirm a firm is not registered
            • Clearances that apply for a limited period of time
            • Clearances requiring project/file numbers or comments about the firm

            To request a clearance that is not available online, call our Clearance Section at 604 244-6380 or toll free at 1 888 922-2768 or fax us at 604 244-6390.


            What does a clearance letter tell me?

            The letter tells you whether the firm is registered and up to date with its payments. Clearance letters may contain the following descriptions:

            • Active and in good standing
              The firm is registered and up to date with its payments. Keep in mind that the clearance is valid only until the date of the firm's last payment unless the firm has GoldStar Clearance status, in which case it may have advance clearance to a future date.
            • Cancelled and in good standing
              The firm has cancelled its account and does not owe premiums. If the firm is required to be registered, you could be liable for retroactive premiums. Visit registration for more information about who's required to register or contact our Employer Service Centre.
            • Active and delinquent
              The firm owes premiums. You could be held responsible for premiums related to your contract if you hire the firm.
              Cancelled and delinquent
            • The firm owes premiums. You could be held responsible for premiums related to your contract if you hire the firm. If you're not sure whether you or the subcontractor needs to be registered, visit registration or contact our Employer Service Centre.
            • Recently registered
              We're unable to comment because the firm's first payment is not yet due. You should ask the firm when its payment is due and return to this site on that date to check the clearance status.
            • Recently registered and subsequently cancelled
               We're unable to comment because the firm's final payment is not yet due. You should check again at the beginning of next month to see if the firm's clearance status has changed.
            • Not reported its annual assessment
               We're unable to comment because the firm hasn't provided year-end payroll figures. Until the firm reports its payroll, we can't determine whether it paid the correct assessment.
            • Unable to comment
               The transactions on this account haven't yet been fully processed. Please try again tomorrow or contact our Clearance Section at 604 244-6380 or toll free at 1 888 922-2768.

            How long is the clearance valid for?

            The clearance is valid only until the date of the firm's last payment unless the firm has GoldStar Clearance status, which gives qualifying firms advance clearance to a future date. Refer to the second paragraph of the letter that reads: "This firm has had continuous coverage with us since (date) and has satisfied assessment remittance requirements to (date)."


            I've hired a subcontractor to work for me until October 15, and his clearance is valid only until March 1. What should I do?

            Be sure to check the subcontractor's clearance rating before you make the final payment. By then, if the clearance is still valid only until March 1, it's up to you to decide if you want to make the final payment to the subcontractor or wait until the subcontractor has paid his first quarter premium to WorkSafeBC (the WCB), which is due April 20. You can also discuss the matter with WorkSafeBC's Clearance Section by calling 604 244-6380 or 1 888 922-2768. To be notified of any change to a subcontractor's clearance rating, sign up for our Clearance Alert service.


            Why does my letter show a clearance until the beginning of the next quarter?

            This indicates that the subject firm on the clearance letter has GoldStar Clearance status. This means that it has a solid track record with WorkSafeBC (its account is in good standing and has been active for at least 24 months within the last 36-month period). It could also mean that the employer has prepaid its premiums or paid its premiums in installments, which gives it clearance until the start of the next quarter, providing its account remains in good standing.


            Why does my letter show a clearance until the end of the year?

            Firms that prepay their premium receive clearance until the end of the year.

            Why does the application ask for my contact details and mailing address?

            We ask for these details so we can address the clearance letter to your firm. This proves that your firm has specifically requested the clearance and therefore helps to protect you from liability under the Workers Compensation Act.


            How do I find the firm I'm looking for?

            Simply search by name or account number for all the contractors, subcontractors, and firms you are interested in. The application displays a list of all the "subjects" that meet your search criteria. From that list you can select the ones for which you want clearance information. The application creates a letter listing the clearance status for all of the subjects you selected.


            Can I get clearance information on more than one contractor at a time?

            Yes. The online clearance application provides up to 150 clearances per letter.


            What should I do if I can't find the contractor's name in the search function?

            There could be several businesses registered under the same name (e.g. entering "Subway" in the search function returns more than 50 entries). For the most accurate results, search by account number. Alternatively, confirm the legal name or trade name with the contractor.

            If you still can't find the business you're looking for, it may not be registered with WorkSafeBC. To protect your interests, you should verify whether the contractor is required to register. In some cases, the business may be covered under a homeowner's or contractor's registration. This means a homeowner may be required to register with WorkSafeBC.

            To learn more about who's required to register, visit registration or call our Employer Service Centre.


            How do I print the clearance letter?

            Maximize the letter window on your screen and select the print command. Be sure to print the clearance letter and keep it with your records. If you encounter problems, ask for assistance from your company's technical support resources.


            Is there a cost for a clearance letter?

            No. Our clearance letters are free of charge.


            Where can I get technical support?

            Call the Customer Support Centre at 604 276-3135 or toll-free 1 888 855-2477 between 8:00 a.m. to 4:30 p.m. (PST), Monday through Friday, or e-mail ehelp@worksafebc.com.


            Complaints FAQs

              Is the Complaints Office independent?

              Yes. While the employees of the Complaints Office report directly to the Vice President, Investigation and Review Division of WorkSafeBC, the administration has no direct input into the office's functions or in the operation of its daily business.


              If the office is funded by WorkSafeBC, how is confidentiality and neutrality maintained?

              The Complaints Office adheres to the Code of Ethics and Standards of Practice of the International Ombudsman Association to maintain confidentiality of contact with the Complaints Office and neutrality in investigations.

              The office is also governed by Section 95 of the Workers Compensation Act.


              Is documentation from the Complaints Office submitted or scanned to WorkSafeBC claim files?

              No letters or reports from the Complaints Office are ever submitted or scanned to claim files.

              Similarly, correspondence from the Office of the B.C. Provincial Ombudsman is not placed on WorkSafeBC files.


              Who can use the services of the Complaints Office?

              Anyone dealing directly with WorkSafeBC can contact the Complaints Office for assistance. This includes:

              • Workers
              • Employers
              • A worker's dependant
              • Unions
              • Suppliers
              • Advocates
              • Any other person affected by, or acting on behalf of someone affected by, the actions of WorkSafeBC, its employees, or its contractors

              What are complainants' rights?

              Individuals or groups with complaints always have the right to statutory access to the Provincial Ombudsman, even if they have already contacted the WorkSafeBC Complaints Office.


              How can I make a complaint?

              You can make a complaint to the Complaints Office by:

              • submitting a complaint form;
              • submitting a complaint in writing; or
              • calling us with your complaint.

                After you submit your complaint, the Complaints Office will contact you within five working days.


              Consumer Price Index FAQs

                An explanation of the cost of living adjustments made by WorkSafeBC to reflect changes in the Consumer Price Index (CPI).


                Quick Facts
              • If a person is in receipt of periodic compensation payments from WorkSafeBC, those payments are adjusted on January 1 each year, at the rate of CPI minus 1%. The adjustment cannot be greater than 4% or less than 0%.
              • CPP benefits are indexed differently than WorkSafeBC compensation payments. Information about CPP benefits can be found on the Government of Canada’s website.

                • Why does WorkSafeBC increase payments of compensation at CPI minus one percent?

                The formula used to calculate cost of living adjustments, CPI minus one percent, is set out in section 25 of the Workers Compensation Act. This formula is similar to those used by other workers' compensation boards in Canada, such as WCB Alberta and Workplace Safety & Insurance Board Ontario.


                If the CPI goes up less than one percent or goes down, are my benefits reduced?

                No, if the CPI goes up less than one percent or goes down, benefits are not reduced. Benefits are left unchanged from their previous level.


                How are cost of living adjustments calculated for WorkSafeBC periodic payments of compensation?

                WorkSafeBC calculates Cost of Living Adjustments using the formula provided by Section 25 of the Act. This formula is CPI minus 1% (to a maximum of 4%). If the formula results in a percentage of less than 0%, no adjustment is made to the periodic payments. If the formula results in a percentage greater than 4%, it is reduced to 4%. To determine the CPI percentage to be applied in January of a given year, WorkSafeBC compares the national CPI for October of the previous year with that for October of the year prior to the previous year.

                For example: WorkSafeBC’s cost of living adjustment in January 2004 was 0.58%. This was determined by taking the CPI change from Oct 2002 to Oct 2003 and subtracting 1%:

                The CPI at Oct 2003 = 122.4
                The CPI at Oct 2002 = 120.5

                The CPI increase based on WorkSafeBC’s method is (122.4 - 120.5)/120.5 = 1.58%
                Therefore, the increase at Jan 1, 2004 was 1.58% minus 1% = 0.58%

                The October CPI figures are published under Regulation & Policy in the Board Minutes. On that page, on the left side of the column, there is a link for CPI adjustments for December 2005, December 2004, and December 2003. Select the desired year, and then click on "Board Minute" under "Period Payments and Dollar Amounts". The October CPI figures used to calculate the cost of living adjustment for the start of the following year is shown in the second paragraph.


                What payments are subject to cost of living adjustments?

                Cost of living adjustments are applied to periodic payments of compensation, including wage loss benefits and permanent disability awards, made continuously in respect of an injury or a death occurring more than 12 months before the date of the adjustment.

                If payments on a claim are started or restarted more than 12 months after the injury or death, the worker or dependant receives the benefit of any cost of living adjustments occurring in the interim period as if he or she had been continuously paid since the date of injury or death.

                Please refer to the following excerpt for more details

                Section 25 of the Workers Compensation Act provides the following:

                General indexing factor

                25 (1) For the purposes of this section, the Board must, as of January 1 of each year,

                (a) determine the percentage change in the consumer price index for Canada, for all items, for the 12 month period ending on October 31 of the previous year, as published by Statistics Canada, and

                (b) subtract 1% from the percentage change determined under paragraph (a).

                (2) The percentage resulting from calculations made under subsection (1) must not be greater than 4% or less than 0%.

                (3) On January 1 of each year, the Board must adjust, in accordance with subsection (4), the periodic payments of compensation made in respect of an injury or a death occurring more than 12 months before the date of the adjustment.

                (4) For the purposes of subsection (3), the Board must adjust the periodic payments of compensation to be paid in that calendar year for the injury or death by the percentage determined under subsection (1).

                (5) If the Board starts or restarts periodic payments of compensation for an injury or a death that occurred more than 12 months before the payments are started or restarted, the Board must, under this section, adjust all periodic payments as if the payments were made continuously from the date of injury or death.

                The most recent cost of living adjustments are set out below:

                Date Percentage
                January 1, 2003 2.17
                January 1, 2004 0.58
                January 1, 2005 1.29
                January 1, 2006 1.64
                January 1, 2007 0.00

                If required, earlier figures, (calculated under the former Section 25 as it read prior to June 30, 2002) can be obtained by contacting WorkSafeBC’s Statistical Services Department.

                See the Rehabilitation Services & Claims Manual Volume II, chapter 7, policy item #51.00 which discusses Cost of Living Adjustments.


                Environmental Tobacco Smoke (smoking) FAQs

                  What authority does WorkSafeBC have to enforce health and safety regulations to manage workers' exposure to Environmental Tobacco Smoke (ETS)?

                  WorkSafeBC is a regulatory agency that administers the Workers Compensation Act, which is an act of the B.C. Legislature. Under the Act, the Board has the authority to make and enforce regulations to protect workers from known workplace hazards such as ETS and to ensure that the workplace parties comply.


                  What has occurred since the March 2001 WCB ETS announcement that new amendments would become effective September 10, 2001?

                  On January 16th, 2002, the provincial government announced revised health and safety regulations to manage workers' exposure to ETS in B.C.'s hospitality industry. This announcement followed a decision by the Minister of Skills Development and Labour to delay implementation pending further consultation and review.


                  What does the Occupational Health and Safety Regulation require for controlling environmental tobacco smoke in hospitality establishments as of May 1, 2002?

                  The Regulation requires employers in public entertainment facilities to control workers' exposure to environmental tobacco smoke through one of the following options:

                  • Prohibiting smoking at the worksite
                  • Restricting smoking to a designated smoking area such as a safe outdoor location, or a designated smoking room (DSR) that is structurally separate from other areas

                  Under the revised Regulation, workers in the hospitality industry have the right to choose whether to enter a designated smoking room and may not be discriminated against for choosing not to enter a designated smoking room. Where workers do choose to enter the designated smoking room, the Regulation requires there be only intermittent exposure - not to exceed 20% of their work period.


                  What options are available for an employer who chooses to allow smoking at the workplace?

                  There are a number of ways hospitality employers can comply with the ETS requirements to manage workers' exposure. Smoking can occur in:

                  • A separately ventilated, structurally separated room which workers may choose to enter for a period of time not to exceed 20% of their work period. Entry must be intermittent.
                  • Patios or outdoor areas that have free movement of air. This usually means an area with a floor, a roof, and obstructions on no more than two sides. Adjacent buildings and objects must be taken into consideration.

                  Smoke should not enter the indoor work area. Employers are responsible for demonstrating that ETS does not accumulate.

                  Compliance options developed by employers in the hospitality industry must also comply with the Liquor Control Act of B.C. and applicable municipal bylaws.


                  If a worker chooses not to enter a designated smoking room, are there exceptions?

                  Workers may be required to enter under restricted circumstances such as when the smoke has been effectively removed, in an emergency, or to investigate for illegal activity.


                  What compliance options are available while designated smoking areas are being constructed in a hospitality establishment?

                  Hospitality employers who demonstrated a plan to build a designated smoking area in the facility, but were not ready by May 1st 2002, still have an obligation to manage worker exposure to ETS while construction is being completed using all reasonable and practicable administrative controls, which could include a safe outdoor location or prohibition.


                  What is the enforcement process?

                  Leading up to May 1, 2002 Prevention staff provided information on the amended requirements. This was a period of education and consultation with affected stakeholders. After the effective date of May 1, 2002 employers were expected to be in compliance with the amended environmental tobacco smoke requirements. Non-compliance can result in enforcement action.


                  Would penalties be imposed for non-compliance?

                  WorkSafeBC has the authority to levy administrative penalties for repeated or wilful non-compliance of the health and safety requirements. Basic penalty amounts are determined by formulas based upon assessable payroll and risk, and can range from $1,000 to $75,000. Increased penalties may result from continued and/or willful noncompliance.


                  What else do employers need to consider?

                  Employers may wish to contact WorkSafeBC to obtain information on specific requirements for controlling worker exposure to ETS, the ventilation requirements for a DSR, and other exposure control options. Additional contacts include:

                  • Local government bylaw departments to learn about any smoking-related bylaws in existence that restrict your ability to operate a DSR
                  • Architects (and/or ventilation engineers) and contractors to consult and initiate the development of DSR construction plans
                  • Your local building department to determine whether a development or building permit is required to construct a DSR in your area
                  • Your local fire department or fire authority to determine whether a development or building permit is required to construct a DSR in your area and to determine the occupant load allowed within each DSR
                  • Liquor Control and Licensing Branch to obtain information on applying for approval to alter the structure of your licensed establishment

                  Ergonomics FAQs

                    What is an MSI?

                    A musculoskeletal injury (MSI) is defined as an injury or disorder of the muscles, tendons, ligaments, joints, nerves, blood vessels, or related soft tissue that may be caused or aggravated by work. It includes sprains, strains, and inflammation.


                    What is ergonomics?

                    Ergonomics is the science of fitting workplace conditions and job demands to workers' capabilities. The Occupational Health and Safety Regulation requires employers to identify and assess certain workplace conditions and physical job demands (called risk factors) so that they can eliminate or minimize the risk of MSI to workers. Examples of risk factors include force required, repetition, working heights, and temperature. For more about risk factors, see the FAQs on Risk Identification.


                    Why must employers comply with the Ergonomics (MSI) Requirements?

                    The Ergonomics (MSI) Requirements are a part of the Occupational Health and Safety Regulation, a regulation made under the Workers Compensation Act. This places a legal duty on employers to identify and assess risk factors and to eliminate or minimize the risk. Employers have found that complying with the MSI requirements not only reduces work-related injuries but also offers additional benefits, such as increased morale, productivity, and quality of products and services.


                    What are the employer's responsibilities?

                    Employers are responsible for ensuring that the Ergonomics (MSI) Requirements, sections 4.46 to 4.53 of the Occupational Health and Safety Regulation, are complied with.

                    Under these sections of the Regulation, the employer has the following responsibilities.

                    • Consult with the joint committee, or the worker health and safety representative, and with certain workers when implementing the MSI requirements. (See the FAQs on Consultation for more information.)
                      • Educate workers in risk identification related to their work, including the early signs and symptoms of MSIs and their potential health effects.
                    • Identify factors in the workplace that may expose workers to a risk of MSI.
                    • Assess the degree of risk to workers.
                    • Control the risk of MSI by implementing effective control measures.
                    • Train workers to use the MSI control measures that have been implemented.
                    • Evaluate the control measures to determine their effectiveness and to ensure that any deficiencies are corrected without undue delay.

                    What are workers required to do?

                    Under the Workers Compensation Act and the Occupational Health and Safety Regulation, workers have the following responsibilities with regard to the Ergonomics (MSI) Requirements.

                    • Know the MSI risk factors related to their work, as well as the signs and symptoms of MSI and their potential health effects.
                    • Participate in education and training on established safe work procedures, including the use of risk controls such as mechanical aids.
                    • Follow MSI prevention policies and safe work procedures.
                    • Cooperate with the employer, joint committee or worker health and safety representative, and WCB prevention officers.
                    • Report signs and symptoms of MSI to their supervisor and first aid attendant (where required). They must also report to their supervisor any unsafe acts or conditions, such as the failure of mechanical lifting equipment or changes in the job that could compromise safety.

                    What is an MSI prevention policy? Do I need one?

                    The Occupational Health and Safety Regulation does not require employers to have a written MSI prevention policy. However, some employers use written policies to:

                    • Outline the organization's commitment to injury prevention
                    • Set out guiding principles, objectives, and terms of reference to achieve the organization's injury reduction goals
                    • Define roles and responsibilities of key personnel in the organization's prevention strategy
                    • Specify training and education provisions

                    What is the 7-step process?

                    The 7-step process (or the MSI prevention process) is a model to assist employers in complying with the Ergonomics (MSI) Requirements. The seven steps include the seven responsibilities listed above.

                    A detailed description of the process can be seen in the WorkSafeBC publication Preventing Musculoskeletal Injury: A Guide for Employers and Joint Committees(PDF 924 KB).


                    Do employers have to follow the 7-step process?

                    Employers do not have to follow the 7-step process for preventing MSI. They are free to choose any method that meets the general intention of the MSI requirements - to eliminate or reduce the risk of MSI to workers.


                    What resources does WorkSafeBC have to help an employer with ergonomic issues?

                    WorkSafeBC produces written guidance for employers and joint health and safety committees. These publications can be found under the resources section of WorkSafeBC's ergonomics homepage. In addition, employers can get assistance from the local WorkSafeBC prevention officer (contact your local WorkSafeBC office).


                    First aid FAQs

                    General questions

                    Who is responsible for providing first aid attendants and equipment?

                    The employer is responsible for supplying first aid equipment, supplies, facilities and services. See Section 3.15 of the regulation for more information.


                    Can we keep nonprescription drugs on site?

                    Yes, you can keep nonprescription drugs on site as long as they remain under the control of the attendant and are used in accordance with the instructions of the manufacturer, a physician, or a qualified practitioner. See page 38 of the OHS Guidelines for Occupational First Aid (PDF 205 KB) for further information.


                    What if my first aid attendant is unavailable for work?

                    For unplanned absences, an absence of up to approximately half a shift is permissible until a replacement attendant is in place. For example, during an 8-hour shift, the employer has 4 hours to obtain another attendant's services. For planned absences, the attendant's shift should be covered by another attendant. See page 16 of the OHS Guidelines for Occupational First Aid(PDF 205 KB) for further information.


                    What first aid do I need to provide to a worker who is assigned to work alone more than 20 minutes from central first aid?

                    The guidelines recommend that a worker be provided with a personal first aid kit as described in the tables beginning on page 24 of the OHS Guidelines for Occupational First Aid(PDF 205 KB).


                    Who provides first aid training?

                    Download the current List of First Aid Training Providers in B.C.(PDF 390 KB).


                    How long is the certification training for Level 1, Transportation Endorsement, Level 2, and Level 3?

                    How long does first aid certification last?

                    Certification is valid for 2 years. See WorkSafeBC Standard OFA1: Certification of Occupational First Aid Attendants (PDF 55 KB) for more information.


                    Is there a minimum age for a first aid attendant?

                    A person must be least 16 years old to qualify for a Level 1, 2, or 3 certificate and in a workplace that requires a Level 2 or 3 attendant, the person must be at least 19 years old. If the attendant is under 19 years old and holds a Level 2 or 3 ticket, he or she may provide treatment under the direct supervision of the unrestricted first aid attendant on site. See WorkSafeBC Standard OFA1:Certification of Occupational First Aid Attendants (PDF 55 KB) for more information.


                    I have an EMA FR Licence. Is it equivalent to WorkSafeBC certification?

                    Upon request, the Justice Institute of B.C. can issue a Level 1 or 2 certificate to a firefighter who holds an EMA FR Licence. The certificates are restricted to the fire service industry.

                    • EMA FR Level II Licence = Board Level 1 certificate
                    • EMA FR III Licence = Board Level 2 certificate

                    For further information, contact a Certification Clerk in the Certification Section of WorkSafeBC at 604 276-3090 in the Lower Mainland or toll-free within BC 1 888 621-7233.


                    I have a standard-level ticket from St. John Ambulance. Will it be accepted in B.C. workplaces?

                    You can view all the first aid certificates acceptable in workplaces in British Columbia online. For further information, contact a Certification Clerk in the Certification Section of WorkSafeBC at (604) 276-3090 in the Lower Mainland or toll-free within BC 1 888 621-7233.


                    I am a Registered Nurse. Do I still need to take a first aid course?

                    Upon request, a First Aid training agency can issue a Level 2 certificate to a Registered Nurse or Physician who has at least 6 months' experience in the emergency department or has completed a recognized course of training for emergency procedures. Either of these conditions must have been met in the last 24 months. The certification is only valid at health care facilities. For further, information see WorkSafeBC Standard OFA1: Certification of Occupational First Aid Attendants (PDF 55 KB), or contact a Certification Clerk in the Certification Section of WorkSafeBC (604) 276-3090 in the Lower Mainland or toll-free within BC 1 888 621-7233.


                    My first aid ticket has expired; can I get an extension?

                    Extensions are not available.


                    Forms and records

                    When is an Occupational First Aid Medical Certificate of Fitness required?

                    All Occupational First Aid Level 2 or Level 3 candidates must submit a Medical Certificate of Fitness (PDF 117 KB) to the certifying training agency prior to a first aid certificate being issued. This medical certificate can be dated up to six months prior to the issuance of the certificate. Other medical forms that contain all the same information as this Medical Certificate of Fitness are acceptable.


                    What first aid forms do we need on site?

                    Generally,


                    What first aid information do we need to keep a record of?

                    A record of all injuries and manifestations of disease reported or treated must be maintained by the employer. See Section 3.19of the regulation for detailed information.


                    Where can I find examples of first aid procedures as required by the Occupational Health and Safety Regulation?

                    View samples of first aid procedures in Workplace Written Procedures(PDF 140 KB).


                    Who should have access to the first aid records?

                    Access is restricted to individuals requiring information for reasons of medical treatment, workplace inspection, accident investigation, claims processing and appeals, and other reasons relevant to the health and safety program, including statistics. The records must remain confidential and workers may request a copy of their first aid record. See Section 3.19of the regulation for detailed information.


                    Where can I find all the forms used by First Aid Training Agencies?

                    Forms used by First Aid Training Agencies are available in PDF format. See Information for First Aid Training Agencies.


                    Supplies, equipment and facilities

                    Where can I purchase a first aid kit, or can I make my own according to the specifications in the guidelines?

                    You can purchase a kit from a safety supply store. You can also make your own kit following the recommendations beginning on page 31 of the OHS Guidelines for Occupational First Aid(PDF 205 KB).


                    Do I have to post any notices / signs?

                    First aid procedures must be posted or otherwise communicated as required under section 3.17(2)of the regulation.


                    What size does the First Aid Room have to be?

                    It is recommended that the first aid room be 9.3 sq m (100 sq ft). See page 36 of the OHS Guidelines for Occupational First Aid(PDF 205 KB).


                    What equipment do I need in the first aid room or dressing station?

                    A recommended list of first aid equipment for first aid rooms or dressing stations begins on page 34 of the OHS Guidelines for Occupational First Aid(PDF 205 KB).


                    Transportation of injured workers

                    Who pays for transportation of injured workers?

                    The employer is responsible for the immediate conveyance and transportation of injured workers to the nearest hospital or initial medical treatment. For further information, see section 3.16(1)(b) of the regulation and section 21(3) of the Workers Compensation Act

                    (view the unofficial versionon the Queen's Printer website).


                    Can the first aid attendant accompany an injured worker to medical treatment?

                    An attendant may accompany an injured worker if the attendant considers it to be necessary. See WorkSafeBC Standard OFA1: Certification of Occupational First Aid Attendants (PDF 55 KB) for more information.


                    Performance-based requirements

                    What is the difference between a 'prescriptive' and 'performance-based' first aid regulation?

                    A prescriptive first aid regulation specifies an exact method of compliance that workplace parties are required to meet. For example, a prescriptive first aid regulation would identify the exact number of bandages that must be kept in a first aid kit.

                    In comparison, a performance-based occupational health and safety ("OHS") regulation sets an exact standard for first aid outcomes that workplace parties must meet. "Employers must provide for prompt delivery of workplace first aid" is an example of a performance-based regulation.


                    What is the primary benefit of a performance-based first aid regulation?

                    A performance-based first aid regulation provides a balance between establishing strict standards for controlling risk while allowing workplace parties to determine appropriate measures for achieving compliance and meeting the standards set.


                    How does a performance-based first aid regulation affect employers?

                    A performance-based regulation provides employers with greater flexibility in customizing their first aid service to the unique requirements of an individual workplace. However, with this flexibility comes the added responsibility of conducting a diligent assessment of first aid service requirements, and providing a level of service consistent with this assessment.


                    What is the difference between an assessment as required under section 3.16 of the Occupational Health and Safety Regulation and a risk assessment?

                    An employer, under section 3.16of the Occupational Health and Safety Regulation ("OHSR"), must conduct a first aid assessment "of the circumstances of the workplace." The purpose of this assessment is to determine the level of first aid service required at a specific workplace. Some of the issues that must be considered include:

                    • The number of workers who may require first aid;
                    • The nature and extent of the risks and hazards in the workplace;
                    • The time that may be required to obtain emergency transportation.

                    A risk assessment is a complete analysis of work processes and job functions. Its purpose is to mitigate or eliminate workplace hazards. A risk assessment considers the effectiveness of administrative or engineered controls that may be in place, and the frequency of exposure to hazards that cannot be controlled. It should be noted that an employer may be required to conduct a risk assessment per section 3.16(2)(b)of the OSHR.


                    What is the difference between a regulation and a guideline?

                    A regulation is a legal requirement that must be met by all workplaces under the jurisdiction of WorkSafeBC. A guideline is intended to assist with providing ways of complying with the legislation, not to provide an exclusive interpretation. Many sections of the Workers Compensation Act and the OHSR have associated guidelines. See the OHS Guidelines for Occupational First Aid:


                    Can an employer default to the hazard rating assigned to their business?

                    An employer can usually default to the Assigned Hazard Rating List in the OHS Guidelines. However, an employer-conducted first aid assessment may indicate that their work processes do not fit within a specific hazard rating category. It is important to note that an employer is responsible for identifying and assigning the correct hazard rating to their business.


                    Under what circumstances would an employer need to adjust their hazard rating?

                    An employer may need to adjust their hazard rating if work processes and conditions, tools, equipment or the potential for injury are significantly different from the norms found within their industry classification. The OHS Guidelines contain information on how to calculate a hazard rating.


                    How are the hazard ratings listed in the OHS Guidelines determined?

                    The ratings are based upon work processes and conditions, tools, equipment, and the potential for injury within a given industry.


                    Why does the OHSR only refer to 'low risk' or 'not low risk' workplaces, while the OHS Guidelines refer to hazard ratings of low, moderate, and high?

                    Section 3.16(2)(b)of the OHSR requires that a determination be made of "the nature and extent of risks and hazards in the workplace, including whether or not a workplace, as a whole, creates a low risk of injury." The OHS Guidelines helps translate this determination into a suitable level of first aid service. The hazard ratings of low, moderate, and high hazard ratings allow an employer greater flexibility in providing a first aid service that supports the requirements of a specific workplace.


                    How often must an employer conduct a first aid assessment?

                    Each employer must conduct an annual first aid assessment. A further assessment may be required if there is a significant change in the employer's work processes or procedures.


                    How does WorkSafeBC enforce the regulation?

                    WorkSafeBC prevention officers inspect workplaces to ensure compliance with the Workers Compensation Act and OHSR. During a workplace inspection, an officer will review the level of first aid service provided, and determine if it meets the standard recommended in the OHS Guidelines and the requirements of the OHSR.

                    The officer will discuss the results of this review with the employer and the joint occupational health and safety committee / worker representative.

                    If the level of first aid service provided by employers does not meet the standard of the OHS Guidelines, or the requirements of the OHSR, the officer will offer consultative advice to employers regarding implementation of the new first aid amendments. If employers believe that a reduced level of first aid service is sufficient for circumstances of their workplace, they will be required to submit a written assessment detailing their rationale to WorkSafeBC.

                    Officers will ensure compliance with the first aid regulation by conducting follow-up site visits. Orders will be written on employers found to be in willful non-compliance of the first aid requirements - i.e., no first aid attendant, no equipment, no written procedures, etc.


                    What happens if an employer's conclusion about the required level of first aid service differs from the conclusion reached by a WorkSafeBC prevention officer?

                    A prevention officer may make a decision to write an order, based on whether the conclusion reached by the employer is reasonable. When making a determination about an employer's "reasonable conclusion," a prevention officer considers if:

                    • each part of the assessment was conducted diligently;
                    • there are significant deviations from the levels of service suggested in the OHS Guideline;
                    • the level of service recommended in the assessment will respond appropriately to the types of injuries likely to occur.

                    What is meant by a 'reasonable conclusion'?

                    A reasonable conclusion means that the level of first aid service provided approximates the levels identified in the OHS Guidelines. If an employer's "reasonable conclusion" differs from the levels suggested in the OHS Guidelines, the employer will be expected to provide a rationale to WorkSafeBC.


                    How does a WorkSafeBC prevention officer determine if an employer is providing an appropriate level of first aid service?

                    The OHS Guidelines contain descriptions of benchmark levels of appropriate first aid service. A prevention officer determines compliance with the first aid regulation by assessing if an employer has conducted a thorough workplace assessment. Based on this assessment, an employer must be able to provide injured workers with prompt first aid service and transportation to medical aid.


                    Can an employer appeal a decision made by a WorkSafeBC prevention officer?

                    Yes. An employer may, within 90 days of receiving an order, request a review by the WorkSafeBC Review Division.


                    If a worker or the union disagrees with a WorkSafeBC prevention officer's decision not to issue an order, can they appeal that decision?

                    Yes. A worker or union may appeal the officer's decision not to issue an order.


                    Must employers use certified first aid attendants?

                    Depending on the circumstances of their workplace, employers must use first aid attendants that meet the standards of Occupational First Aid Level 1, Level 2, or Level 3. See the list of first aid tickets and certificates recognized by WorkSafeBC.


                    Fraud FAQs

                      What is the Fraud Tip Line?

                      The Fraud Tip Line (1 877 523-3315) was established to report suspected fraud relating to workers' compensation in B.C.


                      Can I e-mail the Field Investigations Department to report my information?

                      Yes, send an e-mail to FRAUDINFO@worksafebc.com. The information you provide is confidential. Providing your name is helpful so an investigator can contact you for more information, or clarify information as the investigation develops. Your identity will be guarded by the investigator and anything that could identify you may be protected under disclosure legislation. No caller is required to provide their name.


                      When can I call the Fraud Tip Line?

                      The line will be available Monday to Friday, 8:30 a.m. to 4:30 p.m. Voice mail is available after hours.


                      Do I get paid for the information I provide?

                      There is no payment for information provided.


                      What type of calls does the Fraud Tip Line deal with?

                      Calls relating to financial loss concerning an employer, a worker, a vendor/third party supplier, or an individual employed by WorkSafeBC. If the call does not concern an issue within the Field Investigations Department mandate, the call and/or information will be directed accordingly.


                      Will I be told the outcome of any investigation resulting from information I provide?

                      No. Provincial privacy legislation prohibits the release of this information.


                      What constitutes fraudulent activity by an employer?

                      Possible offences that can be committed by an employer include:

                      • Failing to register the company with WorkSafeBC
                      • Deducting workers' compensation expenses from workers' wages
                      • Failing to notify WorkSafeBC within three days of learning of a worker's accident that requires health care or causes the worker to earn less than full wages or to miss time from work
                      • Making a false statement or representation to WorkSafeBC relating to benefit entitlement
                      • Failing to keep accurate records of all remuneration paid to employer's workers

                      What constitutes fraudulent activity by an injured worker?

                      Possible offences that can be committed by an injured worker include:

                      • Falsely claiming that an injury is work-related
                      • Exaggerating the injury or delay returning to work to receive WorkSafeBC benefits
                      • Working and receiving income while receiving WorkSafeBC benefits

                      Freedom of Information and Protection of Privacy (FIPPA) FAQs

                        When do I ask for information under the FIPPA?

                        First contact the department you think has the information. If the department cannot provide you with what you need in our normal course of business, you then have the option of filing a formal FIPPA request for information through WorkSafeBC's Freedom of Information and Protection of Privacy Office.


                        How do I know where to look for information?

                        A directory of government records is available at your local library and in provincial and municipal government offices to help you locate information. This directory includes an index of WorkSafeBC records.


                        As a worker with a WorkSafeBC claim, how do I make a formal request for my personal information contained in WorkSafeBC records?

                        If you want a copy of your WorkSafeBC claim file, send your written request (specifying your name, claim number, address, and telephone number) to the Disclosures Department of WorkSafeBC, PO Box 5350 Stn Terminal, Vancouver, BC V6B 5L5 or fax your request to 604 276-3102.

                        While usually all of a claimant's personal information is in a WorkSafeBC claim file, sometimes there are other WorkSafeBC records that contain personal information. To get these records, send your written request (specifying your name, claim number, address, and telephone number) to the Freedom of Information and Protection of Privacy Department of WorkSafeBC, PO Box 2310 Stn Terminal, Vancouver, BC V6B 3W5, or fax your request to 604 279-7401.


                        How do other people, such as employers and union representatives file a request for a copy of a claim file?

                        Employers only have the right to access claim file records once an appeal on the file has been initiated. A representative of a claimant may have access if they have a valid consent signed by the claimant. They should send their written requests (specifying the worker's name and claim number and representative's name and telephone number) to the Disclosures Department of WorkSafeBC, PO Box 5350 Stn Terminal, Vancouver, BC V6B 5L5 or fax your request to 604 276-3102.


                        How do I receive access to other WorkSafeBC records that are not claim file records?

                        You can submit a request in writing to the Freedom of Information and Protection of Privacy Department of WorkSafeBC, PO Box 2310 Stn Terminal, Vancouver, BC V6B 3W5. The request must be in writing and be sufficiently detailed for a WorkSafeBC employee to locate the records. The request may be submitted in a letter or by filling out a Request for access to records (PDF 53kb) Form 11M7. The staff of WorkSafeBC's Freedom of Information and Protection of Privacy Office can help you clarify your request.


                        Do I have to pay for my records?

                        There is no fee for any records that are considered your personal information, like your claim file records. A request under the Freedom of Information and Protection of Privacy Act for records other than your personal information may require a fee to cover costs. If there are costs involved, a written fee estimate will be given to you once we have received and reviewed your request.


                        How do I ask for correction of my own information?

                        You should first contact the WorkSafeBC department that holds the record directly. If there is any question about the accuracy of the changes or if the manager declines to make a change, you have the right to ask for correction of your own information by writing to WorkSafeBC's Freedom of Information and Protection of Privacy Office. State clearly what the error is, how you want it corrected and, if possible, where the error occurs.


                        How do I file a privacy complaint?

                        If you think your privacy has been violated, you may send your complaint to either:

                        Freedom of Information and Protection of Privacy Office
                        WorkSafeBC
                        PO Box 2310 Stn Terminal
                        Vancouver BC V6B 3W5
                        Tel: 604 279-8171
                        Fax: 604 279-7401

                        OR

                        Office of the Information and Privacy Commissioner
                        4th Floor, 1675 Douglas Street
                        Victoria BC V8V 1X4

                        For more information visit the Office of the Information and Privacy Commissioner web site.


                        Hearing loss prevention FAQs

                          How do I get my workers tested?

                          Employers can set up their own in-house testing facility, send workers to a neighboring firm's testing facility, or hire an approved, private hearing test provider or "contractor". Often contractors have a mobile unit to bring to the employer's worksite and they are prepared to travel around the province. Or workers may go to the contractor's office facility.

                          List of facilities and audiometric technicians authorized by WorkSafeBC as meeting the minimum requirements for performing hearing tests under OH&S Regulation 7.8. Hearing Test Contractors and Facilities Authorized by WorkSafeBC (PDF 68 KB)


                          What is the best hearing protector?

                          There is no single hearing protector that is appropriate for everyone. The CSA Standard on Hearing Protectors provides the following criteria to consider when selecting hearing protection:

                          • Worker's noise exposure level
                          • Hearing ability of the worker
                          • Use of other personal protective equipment
                          • Temperature and climate
                          • Communication demands on the worker
                          • Physical constraints of the worker or work activity

                          For more information:

                          • *Hear for Good - Preventing Exposure at Work (PDF 1 MB)
                          • *Hearing Protection Attenuation - Is more really better? (PDF 550 KB)
                          • *Working With Hearing Loss - Hearing Impairment, Noise, and Job Safety/Performance (PDF 39 KB)

                          Who pays for hearing protection?

                          The employer is responsible for providing and maintaining hearing protection.


                          Where can I buy hearing protection?

                          Safety supply companies are a good source, as they typically carry complete product lines, and will have different models and types of earplugs and earmuffs. Check the Yellow Pages under "Safety Equipment and Clothing" for safety supply companies.


                          Who requires annual hearing testing?

                          Workers who are exposed to noise greater than 85 dBA Lex (a full shift averaged exposure) must have an annual hearing test. If you have to shout to be heard at arm's length from a speaker, the noise level may exceed 85 dBA, and noise exposure measurements should be done to determine worker exposures.

                          For information on measuring noise exposures see:

                          Occupational Noise Surveys (PDF 636 KB)


                          What is a Hearing Conservation Annual Report?

                          Employers who submit hearing tests to WorkSafeBC receive an annual report which includes a list of tests processed, workers overdue for their annual test, and a statistical breakdown of hearing tests into different test categories (PDF 32KB).

                          (This report is not routinely sent to construction industry employers because of the transient nature of their workforce. However, construction companies can request a report for their firm by contacting the WorkSafeBC Hearing Conservation section.


                          Where can I get custom-molded earplugs?

                          Custom molded earplugs are fabricated from an impression which is taken of the ear. Contact the Hearing Conservation section for information about suppliers of custom earplugs.


                          How can I be authorized to conduct annual hearing tests?

                          An Audiometric Technician Training Course must be completed with passing scores on a written and practical examination. In addition, applicants for authorization must be sponsored by an employer under WorkSafeBC jurisdiction or by an authorized hearing test contractor.


                          How do I get started developing a Hearing Conservation Program for my company?

                          The booklet Sound Advice (PDF 746 KB) will assist in establishing all elements of a Hearing Conservation Program. The first step is to determine whether a program is required, by establishing workers' noise exposures.

                          Occupational audiologists at WorkSafeBC can advise and assist you in developing your program.


                          Why do I need my hearing test card when I work in construction but not if I work in another industry?

                          Because most construction workers change employers frequently, they carry a hearing test card that allows the technician to compare test results from year to year to look for noise-related changes in hearing. Workers in other industries typically stay with one employer for several years so the employer keeps a copy of previous hearing tests on site.


                          What is the approval process for a new audiometric facility or new hearing test contractor?

                          Occupational Audiologists at WorkSafeBC can assist you with this process.

                          Detailed information can be found in the Hearing Conservation Administration Procedures(PDF 70 KB).


                          High resolution publications FAQs

                            What does high and low resolution mean?

                            Resolution means dots per inch (dpi). If the resolution used to make a printed copy is too low, you will see the dots, just as you sometimes do in a photograph. Low resolution is intended for electronic distribution (for example, e-mail); high resolution is used for high-quality printing.

                            Because high resolution files are prepared specifically for printing, they can take longer to download and save than regular PDFs.

                            Sometimes higher resolution is not the best option. If your printer can't use the information, the extra resolution only increases the time it takes the printer to process the document.

                            To view smaller, low-resolution files online, visit the main Publications page.


                            What does print-ready mean?

                            Print-ready means the file matches your printer's specifications for high-resolution printing:

                            • has links to placed graphics and images
                            • includes all fonts
                            • contains only high-resolution image data
                            • includes paper size with indications for bleeds and page marking

                            How do I find a printer in my area?

                            If you have trouble finding a printer in your area, contact the BC Printing and Imaging Association, a non-profit organization who may be able to help you. Please note that WorkSafeBC does not recommend particular printers and cannot guarantee either the quality of their work or a particular price for each product.


                            Why use PDF?

                            PDF files streamline the printing process, while providing more consistent and reliable results. In particular, they reduce or eliminate delays from missing components or unstable files, and enhance communication between you and your printer. They contain all of the fonts, graphics, and page-layout information necessary to display and print the file exactly as it was created.


                            How do I order publications?

                            To purchase occupational health and safety books, brochures, videos, and posters that are not available here, visit How to order publications and videos or phone 604 232-9704 (toll-free 1 866 319-9704).


                            Who do I contact for more information?

                            For more information call the Small Business Service Centre at 604-214-6912 in the Lower Mainland or toll-free at 1 888 621-7233 (621-SAFE). We also welcome your feedback and suggestions of publications you would like to see in high resolution.


                            Incident and injury reporting FAQs

                            Incident and injury reporting basics

                            Who is required to report injuries to WorkSafeBC?

                            If a worker is injured on the job, the worker, employer, and the worker's treating physician must report the injury to WorkSafeBC.


                            What happens after an injury is reported?

                            WorkSafeBC will adjudicate the claim based on information from the employer, the injured worker, and the treating physician.


                            Incident and injury reporting for employers

                            What are my responsibilities when a worker is injured?

                            If a worker is injured on the job, as the employer, your responsibilities include:

                            • Transporting the injured worker to the nearest location where medical treatment can be obtained. You are also responsible for paying for transportation.
                            • Reporting the incident/injury to WorkSafeBC within three business days of the injury's occurrence or within three business days of you or your representative becoming aware of the injury.
                            • Submitting an Incident and Injury Report online or completing and sending the Employer's Report of Injury or Occupational Disease (Form 7) (PDF 81kb) to WorkSafeBC.
                            • If the worker received first aid on site, the first aid attendant must complete a first aid record. This must be retained at the work site for a minimum of three years. If the worker was referred to and received treatment at a clinic or hospital, the employer must submit an Incident and injury report (electronic Form 7) or complete and send the Employer's Report of Injury or Occupational Disease (Form 7 - PDF 81 kb) to WorkSafeBC.
                            • You must report fatalities and serious injuries immediately to our Prevention Emergency Line at 604 276-3301 in the Lower Mainland or toll-free 1 888 621-7233.

                            What type of incidents do I need to report?

                            A reportable injury is an injury arising out of and in the course of employment, or which is claimed by the worker to have arisen out of and in the course of employment, where one of the following conditions is present or subsequently occurs:

                            • The worker loses consciousness following the injury.
                            • The worker is transported or directed by a first aid attendant or other employer representative to a hospital or other place of medical treatment, or is recommended by such persons to go to such place.
                            • The injury is one that obviously requires medical treatment.
                            • The worker has received medical treatment for the injury.
                            • The worker is unable or claims to be unable by reason of the injury to return to his or her usual job function on any working day subsequent to the day of injury.
                            • The injury or accident resulted or is claimed to have resulted in the breakage of an artificial member, eyeglasses, dentures or a hearing aid.
                            • The worker or WorkSafeBC has requested that an employer's report be sent.

                            Where none of the conditions listed above are present, an injury is a minor injury and not required to be reported to WorkSafeBC unless one of those conditions subsequently occurs.

                            You must immediately report the following types of incidents to the WorkSafeBC's emergency and accident reporting whether or not an injury occurs:

                            • Any incident that kills, causes risk of death, or seriously injures a worker
                            • Any blasting accident that results in injury, or unusual event involving explosives
                            • A diving incident that causes death, injury, or decompression sickness requiring treatment
                            • A major leak or release of a dangerous substance
                            • A major structural failure or collapse of a structure, equipment, construction support system, or excavation
                            • Any serious mishap

                            Incident and injury reporting for workers

                            What do I do if I'm injured at work?

                            After an injury you must:

                            • Report your injury to your employer as soon as possible.
                            • Seek medical attention for your injury. If you need an ambulance or transportation from your workplace to your doctor's office or the hospital, your employer is required to pay those costs. Be sure to tell your doctor that your injury is work related.
                            • Report your injury to WorkSafeBC as soon as possible. If you miss work as a result of your injury, please call our Teleclaim Contact Centre. If a WorkSafeBC staff member asks you to complete a Worker's incident and injury report or an Application for Compensation and Report of Injury or Occupational Disease (Form 6) at any time it is important that you do so and submit it as soon as possible.

                            What do I do if I think I have a work-related disease or illness?

                            Report work-related diseases as soon as you notice the symptoms. Even if you're not working or you've changed jobs when you realize you have a work-related disease, contact WorkSafeBC right away.


                            Can my employer prevent me from reporting an injury?

                            It is against the law for an employer to persuade or attempt to persuade a worker not to report an injury, disease, death, or hazardous condition to WorkSafeBC.


                            Am I eligible for compensation?

                            To be eligible for compensation from WorkSafeBC, you must have sustained a personal injury or occupational disease that arose out of and in the course of your employment.

                            • For an injury, this generally means that the worker must have been working when hurt, and that the job had some causative significance to the injury.
                            • For an occupational disease, this means that the disease contracted must be caused by the work or the work environment.

                            What happens if I'm injured while working outside of B.C.?

                            If you are working outside of British Columbia and you normally live and work in B.C. and your employer is based in B.C., you will usually be covered by WorkSafeBC.

                            If you're not covered by WorkSafeBC, contact the workers' compensation board of the province in which you were injured. In some cases, you may be eligible for workers' compensation in B.C. and another province. In that case you have three months from the date of your injury to decide which board you intend to claim compensation from.


                            What happens if I move to another province while I'm still receiving payment from WorkSafeBC?

                            Let the WorkSafeBC staff member handling your case know, and provide your new address and phone number. Your benefits will not change unless the move delays your recovery and return to work. Note that WorkSafeBC will only pay health care costs up to the amount allowed in British Columbia.


                            Insurance FAQs

                            Insurance basics

                            What does my firm receive from WorkSafeBC?

                            In return for registering with WorkSafeBC, firms are insured against lawsuits from injured workers. Unlike most private insurance plans, there's no limit to the amount of coverage a business receives. In the case of a severe injury or death, which could cost a firm several million dollars, liability coverage is a valuable benefit. WorkSafeBC ensures that all workers in the province are protected from economic hardships caused by work-related injuries or diseases. When a worker is injured on the job, wage loss and medical costs are covered by WorkSafeBC.

                            Injured workers are typically entitled to 90 percent of their average net earnings at the time of their injury, up to an annual maximum, after statutory contributions are deducted for income tax, Canada Pension Plan and Employment Insurance. In addition, rehabilitation and retraining costs needed to return a worker to work are paid by WorkSafeBC. If a worker is injured or contracts an occupational disease while on the job, WorkSafeBC covers the worker's medical and wage-loss costs.


                            Who is covered by WorkSafeBC insurance?

                            All your paid workers are covered by your insurance, including:

                            • Labour contractors who are not registered with WorkSafeBC
                            • Shareholders and officers who work for your company
                            • Your children, if they work for you and are paid by your firm

                            What happens if I don't register for insurance coverage with WorkSafeBC?

                            If you are required to register and don't, you could be charged retroactive premiums. Also, if one of your workers is injured at work, you could be charged the total compensation cost related to that injury.


                            How do I change my business address?

                            You can change your business address or other details online: log on to reporting and remitting to change your account information. For personal assistance contact the Employer Service Centre.


                            Who needs workplace insurance?

                            Who is required to register for insurance coverage with WorkSafeBC?

                            Virtually all employers in British Columbia are required by law (under the Workers Compensation Act) to register for insurance with WorkSafeBC. This includes employers in home-based businesses, as well as some contractors, subcontractors and people who are hiring workers such as:

                            • Nannies, companions or other caregivers
                            • Domestic workers, such as maids
                            • Construction or repair workers or contractors
                            • Gardeners or landscapers

                            Do I need to register for insurance coverage if I'm a labour contractor?

                            Although registration is not mandatory, it is permitted. If you don't qualify for WorkSafeBC insurance, you and your workers are covered by the prime contractor's insurance. The prime contractor is then responsible for paying premiums and reporting any work-related injuries.

                            Labour contractors include unincorporated individuals or partners who:

                            • Have workers and supply labour only to one firm at a time (e.g. a framer with one or more workers in the construction industry)
                            • Are not considered workers, do not employ workers or supply major materials or major revenue-producing equipment, but do contract a service to two or more firms on an ongoing basis (e.g. a janitor who has two or more ongoing contracts with two unaffiliated firms)
                            • May or may not have workers, but contract a service which includes one piece of major revenue-producing equipment to a business or a person (e.g. a backhoe contractor who supplies a backhoe)

                            Do I need to register for insurance coverage if I'm a worker?

                            No. In fact workers cannot register or waive their rights to compensation. A worker is anyone employed full-time, part-time or casually, and who is paid a wage, salary or commission by the job, or on a piecework basis. This includes administration, management and clerical staff as well as labourers.


                            Do I need to register for insurance coverage if I'm building my own home?

                            If you take on the role of a general contractor in the construction of your own home, you are required to register, particularly if you hire workers, such as casual labour, to clean up around your site. Registration may be required, even if the subcontractors you hire carry their own coverage. Contact the Employer Service Centre for details. You can also check the registration status of subcontractors working for you by getting a clearance letter.


                            Do I need to register for insurance coverage if I'm hiring contractors or subcontractors?

                            Probably. To be sure, contact the Employer Service Centre. Remember, even if you hire subcontractors who carry their own coverage, you should ask for their WorkSafeBC account number. You can verify that they are registered by getting a clearance letter.


                            How do I know whether my contractor or subcontractor is insured?

                            You can request a clearance letter that tells you whether a firm, contractor or subcontractor is complying with our registration and payment requirements.


                            Do I need to register for insurance coverage if my business is only in B.C. temporarily?

                            The requirement for registration is based on the number of times your business comes (or intends to come) into B.C. This is the criteria for registration:

                            Registration is required:

                            • If your business comes (or intends to come) into B.C. for a total of 15 or more days each year
                            • If your business comes (or intends to come) into B.C. for a total of 10 to 14 days as the result of three or more visits within a year
                            • If your company operates outside B.C. and establishes a place of business in B.C. or employs B.C. residents
                            Registration is not required:
                            • If your business comes (or intends to come) into B.C. for a total of 10 to 14 days as the result of one or two visits within a year
                            • If your business comes (or intends to come) into B.C. nine days or less within a year regardless of the number of visits

                            For more information, contact the Employer Service Centre to determine your registration requirements.

                            Note: there are special requirements for out-of-province trucking firms. See trucking industry.


                            Do I need to register for insurance coverage if I'm a shareholder in an incorporated company?

                            If you have workers and your business is active in B.C., meaning your firm distributes T4s and remunerates workers, you are required to register. All company shareholders who are actively working in your business are considered to be workers under the Workers Compensation Act and are covered under your company's WorkSafeBC account.


                            What if I'm working outside of British Columbia?

                            If a B.C. workers is injured while working in another province, WorkSafeBC will cover the workers' medical and wage loss costs if:

                            • The worker's employer is located in B.C.
                            • The worker's residence and usual place of employment are in B.C.
                            • The employment is such that the worker is required to work both in and out of the province
                            • The worker is still working for the same B.C. employer and will return to B.C. in less that six months

                            If you have operations outside of B.C. and are insured by WorkSafeBC, it doesn't remove your responsibility to comply with the workers' compensation laws in other provinces, in the territories, or in other countries. Check with the other jurisdictions where you’re operating.


                            Is there any other insurance I can get if I’m not eligible for worker coverage with WorkSafeBC?

                            If you are not automatically covered under the Workers Compensation Act, you may be able to apply for Personal Optional Protection (POP).

                            POP insurance is an optional insurance program for:

                            • People whose businesses are unincorporated
                            • Partners or proprietors (and proprietors' spouses) in a non-limited company

                            Apply for optional coverage online, or download the Personal Optional Protection insurance application package

                            The package contains both the registration and POP forms, which can be returned by mail or fax, or in person at any WorkSafeBC office.

                            Mail the forms to:

                            WorkSafeBC, Assessment Department
                            P.O. Box 5350, Station Terminal
                            Vancouver, BC V6B 5L5
                            or fax them to 604 244-6490.

                            Make sure you sign the form and carefully read the terms and conditions of the coverage. Individuals or firms who aren't required to register but would like to anyway may be able to purchase voluntary coverage. Contact the Employer Service Centre for more details.


                            Who is exempt from registering with WorkSafeBC?

                            Homeowners/B.C. residents

                            You're exempt if:

                            • You regularly employ a person or firm for an average of less than eight working hours a week to do work in or around your home
                            • You employ a person or firm to provide before and after school care for your children for an average of less than 15 working hours a week
                            • You employ a person or firm to do a specific job or jobs for a temporary period of less than 24 working hours

                            Partners and proprietors

                            You're exempt if:

                            • You or your spouse own an unincorporated business and don't employ workers (spouses include common-law and same sex spouses)

                            Personal financial holdings

                            You're exempt if:

                            • You own an incorporated personal financial holding company and you don't employ workers other than the principal shareholders. The activities of your company are restricted to the management of personal investments such as:
                              • Investments in publicly-traded stocks and bonds
                              • Interest bearing financial instruments such as GICs (Guaranteed Investment Certificates)
                              • Non-revenue producing land, buildings and/or equipment where there is no development, construction or direct rental activity

                            Registration for insurance coverage

                            How much does workplace insurance cost?

                            Once you are registered, your pay premiums that are directly related to the industry you're engaged in and the amount of your payroll. Premiums are paid annually or quarterly, depending on your account.


                            If I'm not eligible to register, who pays for my insurance coverage?

                            If your registration is denied because you're a worker, it means your employer is responsible for your coverage.


                            Can I apply for insurance online?

                            Most employers, and individuals who want personal coverage, can apply for coverge online, the fastest way to complete your registration. Complex registrations may be followed up with a call from the Employer Service Centre.


                            Can I save the information I enter in the online application form and return to it later?

                            No. For security reasons, you must enter all information and submit the completed form at one time. If you are interrupted while applying, you may have to re-enter the data, since all information is deleted after 20 minutes of inactivity. None of the information you've entered is stored online.

                            Note: Using the "back" button on your browser will not return you to the information you entered in previous pages. The pages will appear as blank and the information will have to be re-entered.


                            Is the information I submit online secure?

                            Yes. For further details, read our security policy.


                            How else can I apply for coverage?

                            While applying online is the easiest and fastest way to get insurance, you can also:


                            How will I know when my application has been processed?

                            If you apply online:

                            • At the end of the session, you will be assigned an Internet Registration Confirmation Number (IRCN). This is a temporary number only. Your permanent WorkSafeBC account number will be e-mailed to you and a letter will follow by mail. You may also be contacted by the Employer Service Centre if we need clarification or additional information.

                            If you registered by mail or fax:

                            • You will receive a letter confirming your registration. You may also be contacted by the Employer Service Centre if we need clarification or additional information.

                            Insurance costs and payments

                            How much does workplace insurance cost?

                            Premiums are directly related to the industry you're engaged in and the amount of your payroll. Premiums must be paid annually or quarterly.


                            How do you set my rate?

                            See how we classify your firm and set your rate.


                            How do I report my payroll and make my payments to WorkSafeBC?

                            The quickest and easiest ways are to report and pay online from the comfort of your own computer, or by calling our automated phone system at 604 244-6181 or 1 888 922-2768.

                            If you prefer, you can use the forms we mail you during the year to report you payroll. If your premiums are $1500 a year or less, you'll need to submit the Employer Payroll and Contract Labour Report once a year along with your payment. If your premiums are more than $1500 a year or your work in certain industries, such as forestry or trucking, you'll be required to submit four payments with your Employer's Remittance Forms, as well as a year-end payment with your Employer Payroll and Contract Labour Report if required.


                            Can I deduct the cost of my WorkSafeBC premiums from my workers' pay cheques?

                            No. It's against the law to deduct premiums from your workers, either directly or indirectly


                            What if I disagree with my classification?

                            If you disagree with a classification decision, you may request a review from the Review Division within 90 days of the date of the decision.

                            If you have questions about the decision, you may ask to have it clarified by the Assessment Department. If additional information comes to light, the department may reconsider its decision at any time.


                            Benefits after age 65

                            Are workers employed past the age of 65 covered by workers' compensation?

                            Workers' compensation coverage extends to those employed past age 65. Universal coverage is a basic principle of workers' compensation law in B.C., and includes those who work past the standard retirement age of 65.


                            Must employers pay assessment premiums for workers employed past age 65?

                            Employers must pay assessment premiums for all workers, no matter their age.


                            Does a worker's age affect his/her entitlement to WorkSafeBC wage loss and/or permanent disability benefits?

                            The duration of temporary/permanent disability payments may be affected by a worker's age at the date of injury, where the date of injury is on or after June 30, 2002. Generally, entitlement to WorkSafeBC wage loss and pension benefits end when a worker reaches 65, or, where the worker is 63+ on the date of injury, two years after that date.

                            The legislation, however, lets WorkSafeBC pay benefits beyond age 65 where evidence verified by an independent source confirms a worker's intent to work past 65. Where WorkSafeBC is satisfied a worker would have continued working past 65 had the injury not occurred, wage loss payments may continue past that age until the date a WorkSafeBC officer has established as the worker's retirement date.

                            Section 23.1 of the Workers Compensation Act states if a worker is less than age 63 on the date of injury, wage loss and pension benefits continue until 65 or a later retirement date as established by WorkSafeBC. If a worker is 63+ on the date of injury, compensation continues for two years from that date or a later retirement date as established by WorkSafeBC. Entitlement to benefits ends if a worker's disability resolves prior to age 65, or the expiration of the two-year period.

                            Please note that under the former provisions (legislative/policy provisions that applied to injuries that occurred prior to June 30, 2002) temporary disability benefits didn't stop at age 65, and certain permanent disability benefits continued for the worker's lifetime.


                            In light of the abolishment of mandatory retirement as of January 1, 2008, what's changed in terms of the duration of WorkSafeBC benefits?

                            The payment of WorkSafeBC benefits isn't affected by the abolishment of mandatory retirement. WorkSafeBC currently covers workers employed past age 65. Benefits may be paid to workers over 65 where sufficient evidence to establish the worker's intent to work past that age is established.


                            Why do different rules apply to the duration of compensation payments for workers age 63+?

                            Section 23.1 of the Workers Compensation Act recognizes 65 as the standard retirement age of workers in B.C. Statistics Canada data supports the general view that, on average, workers retire at or before age 65.


                            What evidence is considered when WorkSafeBC determines a worker would have retired after age 65?

                            Policy provides examples of evidence that may assist WorkSafeBC establish a retirement date for workers 63+ on the date of injury (RSCM Policy item #35.30, Duration of Temporary Disability Benefits; RSCM Policy item #41.00, Duration of Permanent Disability Periodic Payments), including:

                            • Name of employer worker intended to work for after age 65, description of type of employment to be performed, expected duration of employment
                            • Confirmation from employer he/she intended to employ worker after age 65
                            • Information from employers, unions, professional associations on normal retirement age for workers in a particular occupation
                            • Information from accident employer on whether worker was covered under a pension plan provided by the employer, terms of that plan
                            • Information from accident employer or union on whether a collective agreement was in place detailing normal retirement age
                            • Other relevant information may also be considered


                            What's a retirement benefit?

                            A retirement benefit is compensation set aside by WorkSafeBC for workers entitled to permanent disability benefits and is in addition to those permanent disability periodic payments. A worker may also choose to contribute some of his/her permanent disability periodic payments to the retirement benefit.

                            The retirement benefit is paid as a lump sum when periodic permanent disability benefits cease (age 65, or the retirement date determined by WorkSafeBC). If a worker dies before 65, the retirement benefit is paid to a named beneficiary/estate.

                            Retirement benefits are intended to compensate a worker for the impact the worker's permanent disabilities have on his/her ability to accumulate retirement savings (see section 23.2 of the Workers Compensation Act, and Chapter 18 of the RSCM for details on retirement benefits).


                            Insurance help

                            How can I get more information?

                            The Employer Service Centre can help you determine your registration obligations. Call 604 244-6181 or 1 888 922-2768 during regular business hours.


                            Where can I get technical support?

                            For web site technical support call our Customer Support Centre at 604 276-3135 or toll-free 1 888 855-2477 between 8:30 a.m. to 4:30 p.m. (PST), Monday through Friday, or e-mail ehelp@worksafebc.com.


                            Investigations FAQs

                              Who notifies WorkSafeBC of workplace incidents?

                              It is primarily employers, who have a statutory duty to report workplace accidents, who notify WorkSafeBC of workplace incidents. Others, including workers, family members, and the public, may also inform WorkSafeBC of workplace incidents. See Reporting accidents and incidents for more information.


                              What type of incidents does WorkSafeBC investigate?

                              We respond to all reported workplace incidents that result in death or an injury, or that present a high risk of causing a serious injury or death to workers. Depending on the circumstances of the incident, WorkSafeBC may conduct an in-depth investigation and produce an incident investigation report.


                              What is the purpose of a WorkSafeBC investigation?

                              The purpose of a WorkSafeBC investigation is two-fold. First, it is to identify the cause of the incident in order to learn how to prevent similar incidents from occurring in the future. The second purpose is to determine whether there has been non-compliance with the occupational health and safety law and take appropriate action (such as written orders and/or administrative penalties) to ensure future compliance. The overriding goal is to prevent workplace incidents through education and deterrence of unsafe practices.


                              Why doesn't WorkSafeBC investigate all incidents, and how does WorkSafeBC decide which incidents to investigate?

                              WorkSafeBC responds to all significant incidents but will conduct an in-depth investigation and produce an incident investigation report on selected incidents based on specific criteria. Incident investigations are conducted on all incidents involving a fatality and on selected incidents involving a serious injury or risk of serious injury, where there are health and safety lessons that can be learned from an analysis of the cause or where a serious compliance issue is identified.

                              In general, WorkSafeBC focuses its investigative resources on incidents where there is the greatest opportunity to promote health and safety through preventative lessons or deterrence of health and safety violations.


                              Does the employer need to investigate the incident?

                              An employer must conduct an investigation under circumstances set out in section 173 of the Workers Compensation Act. In general, these are incidents where there was an injury to a worker requiring medical treatment or there was a potential for serious injury to a worker. WorkSafeBC provides a form (52E40) to help employers conduct an investigation.


                              What other agencies investigate incidents in the workplace?

                              Depending on the circumstances, a number of agencies may have jurisdiction to investigate workplace incidents. Investigations may be conducted by police agencies, federal agencies such as Transport Canada, the local coroner, fire departments, health authorities, and agencies with jurisdiction over specific activities (such as mining) or equipment (such as boilers).


                              Who is involved in a WorkSafeBC investigation?

                              Investigations are conducted by prevention officers of WorkSafeBC. Depending on the circumstances, an investigation may also include engineers, lawyers, ergonomists, hygienists, and external contractors with specific expertise, as required.


                              How does the investigation process work?

                              The initial stages of an investigation look much like a police investigation. Officers will attend and secure the scene, take photographs, interview witnesses, and seize relevant evidence such as equipment, samples, or documents.

                              Once the relevant information has been collected, it is analyzed using the integrated safety investigation methodology developed by the Transportation Safety Board of Canada to identify the causal factors in a sequence of events leading to an incident. This analysis may lead to a follow-up investigation to fully address all issues related to the incident.

                              The investigation and analysis are documented in an incident investigation report, which identifies the causal factors in the incident as much as they can be determined from the evidence. Where there are health and safety lessons to be learned from the causal factors, the investigation report is reviewed by a special committee to develop recommendations to address the risks identified and prevent similar incidents.


                              How long does an investigation take?

                              Depending on the complexity, an investigation may take anywhere from a few days to several months. Some investigations may require specialized testing of equipment and the production of expert reports or a review of thousands of documents. Timely completion of an incident investigation is a high priority for WorkSafeBC, in the interests of health and safety and of workers and their families.


                              What information from an investigation can be made public?

                              Until an investigation is finalized, only very limited information can be communicated because premature release of information could impact the integrity of the investigation. In some instances, there may also be administrative sanctions or prosecutions under the Workers Compensation Actthat could be impacted by the release of specific information. Even when the report has been finalized, certain information is protected under the Freedom of Information and Protection of Privacy Actand confidentiality provisions of the Workers Compensation Act. Subject to these limitations, WorkSafeBC makes as much information available as possible.


                              How do I obtain an incident investigation report?

                              The final incident investigation report can be obtained through a request to the WorkSafeBC's Freedom of Information and Protection of Privacy Office, which will sever private information protected under the Freedom of Information and Protection of Privacy Act.


                              Can the employer be penalized?

                              The Workers Compensation Act permits WorkSafeBC to impose an administrative penalty against an employer, up to a maximum of $500,000, in specific circumstances described in section 196 of the Act. Alternatively, an employer may be prosecuted in provincial court for a violation of the Workers Compensation Act. Individuals are not subject to administrative penalties but can be prosecuted for an offence under the Act.


                              Can injured workers or families of the workers who died sue the employer or other workers?

                              The Workers Compensation Act prevents workers or their survivors from suing the employer or other workers for a workplace injury, illness, or death. This prohibition reflects a long-standing compromise where workers and their survivors acquire the right to receive timely compensation for work-related injuries or death, regardless of fault, and in exchange give up their right to sue other workers and the employers who fund the "no fault" system.


                              Paper invoice processing system (PIPS) FAQs

                                What is PIPS?

                                PIPS is a WorkSafeBC software used by Payment Services to submit invoices to Teleplan.


                                Who does PIPS impact?

                                PIPS only impacts Chiropractors, Registered Massage Therapists, Physicians or Physiotherapists who submit paper invoices to WorkSafeBC.


                                I currently use software to electronically invoice through Teleplan – do I need to change anything?

                                No, changes are not required. Please continue to submit electronically through Teleplan.


                                How do I know if my invoice was submitted by WorkSafeBC through Teleplan?

                                On your MSP remittance statement explanatory code will indicated "W$".


                                I currently use a service bureau to electronically invoice through Teleplan – do I need to change anything?

                                No, changes are not required. You may continue to use a service bureau.


                                I currently use software to generate paper invoices for workers that I cannot invoice for electronically, i.e. non-BC residents – do I need to change anything?

                                Yes, changes are required. You will need to ensure that the software-generated paper invoice provides all of the information requested on the revised invoices (Form 11A or 267). Please manually add any missing information to the software-generated invoice before faxing or mailing it to WorkSafeBC or update your software.


                                Does the new invoice replace the Forms F8/11 (Physician’s Report) and F8C/11C (Chiropractor’s Report)?

                                No. The Forms F8/11 and F8C/11C are reporting forms and are not replaced with the new invoices.


                                Where can I get more information?

                                Contact Health Care Services at 604-232-7787 and press #1 or call toll free and leave a message at 1-866-244-6404.


                                Occupational exposure FAQs

                                  What is an Occupational Exposure Limit?

                                  An Occupational Exposure Limit or "OEL" is the maximum allowed airborne concentration of a chemical substance to which most workers can be exposed on a daily basis without experiencing adverse health effects.


                                  What are the current OELs?

                                  WorkSafeBC recently adopted the American Conference of Governmental Industrial Hygienists ("ACGIH") Threshold Limit Values ("TLVs") as Occupational Exposure Limits. Exceptions were provided where it was determined that a specific TLV was not appropriate for adoption in British Columbia, or where no TLV had been developed for a particular substance.


                                  Where can I find the OELs?

                                  The Table of Exposure Limits for Chemical and Biological Substances is provided in an Occupational Health and Safety Guideline. This guideline can be accessed through the WorkSafe web page at www.worksafebc.com (search term: Table of Exposure Limits ). The values identified by * are not ACGIH TLVs, but are exposure limits which have been adopted in accordance with WCB Policy. For further information please refer to Policy item R5.48-1 in the Prevention Manual (Table of Exceptions).


                                  What is the ACGIH?

                                  The American Conference of Governmental Industrial Hygienists is a private not-for-profit, non-governmental corporation whose members consist of occupational health and safety professionals, including industrial hygienists. The ACGIH publishes TLVs on an annual basis.


                                  What are TLVs?

                                  Threshold Limit Values or "TLVs" refer to airborne concentrations of substances, and represent conditions under which it is believed that nearly all workers may be repeatedly exposed day after day without adverse health effects.


                                  Are the OELs updated/revised on a regular basis?

                                  WorkSafeBC, through the OEL Review Committee, will review the OELs and TLVs on an annual basis to ensure that they are up-to-date.


                                  How can I become involved in the OEL Review Process?

                                  If you are concerned about the practicality of achieving a given TLV or OEL in your workplace, you can submit a request to the OEL Review Committee to review the assigned limit. The Committee will ask you to provide information about your workplace in order to facilitate a review.


                                  Where can I find more information?

                                  Partners Program (COR) FAQs

                                    What is the Partners Program?

                                    The Partners Program is a voluntary program that recognizes and provides financial rewards to employers who go beyond the legal requirements of the Workers Compensation Act and the Occupational Health and Safety Regulation, and take a best-practices approach to implementing health, safety, and return-to-work programs.


                                    What is a Certificate of Recognition?

                                    The Health and Safety Certificate of Recognition (COR) is the foundation of the Partners Program, and is awarded to employers who implement and maintain an occupational health and safety management system that exceeds regulatory requirements. After achieving the Health and Safety COR, the Injury Management/Return-to-Work COR recognizes employers for proactive return-to-work programs. CORs are earned by employers who successfully meet a set of audit standards.


                                    Why would an employer want a COR?

                                    Employers possessing one or more COR certificates make a strong statement about how much they value their workers and how committed they are to following best industry practices, which, in turn, makes them more competitive in business.


                                    Are there other benefits to participating in the Partners Program?

                                    The reward for this new, higher level of accountability is first and foremost a safer, healthier workforce - but there are important financial benefits, as well. Rebates of up to 15% of WorkSafeBC premiums are possible. Employers who obtain the Health and Safety COR may receive an annual 10% rebate on their WorkSafeBC premiums, and those who also possess the Injury Management/Return-to-Work COR are eligible for an additional 5%.

                                    Over time, with reduced injuries and shorter claims duration, the employer's experienced rated WorkSafeBC premium will reflect additional savings. Also, in some industries, CORs are becoming a requirement as a prequalification to bid on work contracts.


                                    How much does it cost to participate?

                                    The cost to participate varies according to the size of each employer's operations and the industry in which the employer is operating. Potential costs include the cost for required training, the cost to perform audits, and the cost to implement and manage the health and safety management system and injury management/return-to-work system.


                                    What is a Certifying Partner?

                                    Certifying Partners are typically safety associations recognized by WorkSafeBC as having in-depth industry knowledge used to promote and develop workplace health and safety. Employers in different industries will have different Certifying Partners. Once an employer registers with a Certifying Partner, the Certifying Partner guides the employer to implement an effective health and safety management system, and helps the employer complete and pass a qualifying audit.


                                    How can employers register for the program?

                                    Employers wishing to register for the program should contact their industry safety association to confirm their industry has a Certifying Partner, and, if one is not available, to determine how to establish one. Employers may contact WorkSafeBC to establish a COR program for their industry.


                                    What is a health and safety management system?

                                    A health and safety management system is an infrastructure put in place by employers to minimize the incidence of injury and illness to their workers. This is accomplished through identifying, assessing, and controlling risks to workers in all workplaces. The scope and complexity of the management system vary according to the type of workplace and the nature of business.


                                    What is an injury management/return-to-work system?

                                    Building on the health and safety management system, an injury management/return-to-work system is a process put in place by an employer, in cooperation with workers and managers, to help injured workers return to meaningful, productive work in a safe and timely manner. The options available vary according to the size and type of workplace and the nature of business.


                                    What is an audit?

                                    An audit is a comprehensive review of the employer's management system(s). To qualify for a COR, the audit must be carried out by a qualified auditor, using an audit instrument approved for use in the Partners Program, and appropriate to the industry and employer's operations. The audit covers the basic elements required for the management system and includes interviews, a documentation review, and first-hand observation.


                                    How long is a COR valid?

                                    COR certifications are valid for three years. Annually, every employer must conduct a maintenance audit to keep their COR(s) valid.


                                    Should small employers participate in this program?

                                    Any employer, regardless of size, will benefit from a healthy and safe work environment. To keep participation costs manageable for smaller employers, a modified audit standard may be used, and there's greater flexibility to use an internal employee trained in auditing to perform the audits. As well, there's a minimum annual COR rebate (currently the lesser of $500, or one half (1/2) of what the employer has paid in premiums for the rebate year being calculated) to ensure a financial incentive is possible for even the smallest employers.


                                    Registering for coverage FAQs

                                      Do I have to register for insurance coverage?

                                      Virtually all employers in British Columbia must register for insurance coverage with WorkSafeBC to protect their workers. This includes employers in home-based businesses, as well as some contractors, subcontractors and residential employers.


                                      What happens if I don't register?

                                      If you are required to register and don't, you could be fined and charged the total compensation costs of an injury should one of your workers be injured, plus retroactive insurance premiums.


                                      How much does it cost to register?

                                      There is no charge for registering. However, once you obtain WorkSafeBC coverage, you will be charged annual or quarterly premiums for your workplace disability insurance coverage. Premiums are directly related to the industry you're engaged in and the amount of your payroll.


                                      Can I register online?

                                      Most employers, and individuals who want personal coverage, can register online, the fastest way to apply for insurance coverage. Complex registrations may be followed up with a call from the Employer Service Centre.


                                      Can I save the information I enter in the online registration form and return to it later?

                                      No. For security reasons, you must enter all information and submit the completed form at one time. If you are interrupted during registration you may have to re-enter the data, since the application deletes all information after 20 minutes of inactivity. None of the information you've entered is stored online.
                                      Note: Using the "back" button on your browser will not return you to the information you entered in previous pages. The pages will appear as blank and the information will have to be re-entered.


                                      Is the information I submit online secure?

                                      Yes. For further details, read our security policy.


                                      How else can I register?

                                      While online registration is the easiest and fastest way to register, you can also register by:


                                      Do I need to register if I'm a labour contractor?

                                      Although registration is not mandatory, it is permitted. If you don't register, you and your employees are covered by the prime contractor's registration. The prime contractor is then responsible for paying premiums or reporting work-related injuries.

                                      Labour contractors include unincorporated individuals or partners who:

                                      • Have workers and supply labour only to one firm at a time (e.g. a framer with one or more workers in the construction industry)
                                      • Are not defined as workers, do not employ workers or supply major materials or major revenue-producing equipment, but do contract a service to two or more firms on an ongoing basis (e.g. a janitor who has two or more ongoing contracts with two unaffiliated firms)
                                      • May or may not have workers, but contract a service which includes one piece of major revenue-producing equipment to a business or a person (e.g. a backhoe contractor who supplies a backhoe)

                                      Do I need to register if I'm a worker?

                                      No. In fact workers cannot register with WorkSafeBC or waive their rights to compensation. A worker is anyone employed full-time, part-time or casually, and who is paid a wage, salary or commission by the job, or on a piecework basis. This includes administration, management and clerical staff as well as labourers.


                                      Do I need to register if I'm building my own home?

                                      If you take on the role of a general contractor in the construction of your own home, you may still be required to register, particularly if you hire workers, such as casual labour, to clean up around your site. Registration may be required, even if the subcontractors you hire carry their own registration. Contact the Employer Service Centre for details. Also, check the status of subcontractors working for you by using our clearance letter service.


                                      Do I need to register if I'm hiring contractors or subcontractors?

                                      Probably. To be sure, contact the Employer Service Centre. Remember, even if you hire subcontractors who carry their own insurance, you should ask for their WorkSafeBC account number. You can verify that they're registered with WorkSafeBC by going to our clearance letter service.


                                      Do I need to register if my business is only in B.C. temporarily?

                                      The requirement for registration is based on the number of times your business comes (or intends to come) into B.C. This is the criteria for registration:

                                      Registration required:

                                      • If your business comes (or intends to come) into B.C. for a total of 15 or more days each year
                                      • If your business comes (or intends to come) into B.C. for a total of 10 to 14 days as the result of three or more visits within a year
                                      • If your company operates outside B.C. and establishes a place of business in B.C. or employs B.C. residents

                                      Registration not required:

                                      • If your business comes (or intends to come) into B.C. for a total of 10 to 14 days as the result of one or two visits within a year
                                      • If your business comes (or intends to come) into B.C. nine days or less within a year regardless of the number of visits

                                      For more information, contact the Employer Service Centre to determine your registration requirements.

                                      Note: there are special requirements for out-of-province trucking firms. See trucking industry.


                                      What if I'm a shareholder in an incorporated company?

                                      If your business is active, you are required to register. All company shareholders who are actively working in your business are considered to be workers under the Workers Compensation Act and are covered under your company's WorkSafeBC account.


                                      What if I'm working outside of British Columbia?

                                      If you have operations outside of B.C., and are registered with WorkSafeBC, it doesn't remove your responsibility to comply with the workers' compensation laws in other provinces, in the territories, or in other countries. Check with the jurisdiction you'll be working in to determine your requirements.


                                      Can I apply for optional coverage?

                                      If you are not automatically covered by WorkSafeBC, you may be able to apply for Personal Optional Protection (POP).

                                      POP coverage is an option for:

                                      • People who are self-employed
                                      • Partners or proprietors (and proprietors' spouses) in a non-limited company

                                      Apply for optional coverage online, or download the Personal Optional Protection insurance application package. The package contains both the registration and POP forms, which can be returned by mail or fax, or in person at any WorkSafeBC office.
                                      Mail the forms to:

                                      WorkSafeBC, Assessment Department
                                      P.O. Box 5350, Station Terminal
                                      Vancouver, BC V6B 5L5

                                      or fax them to 604 244-6490.

                                      Make sure you sign the form and carefully read the terms and conditions of the coverage. Alternatively, you can contact the Employer Service Centre to obtain a copy of the form, and submit it as described above.

                                      Individuals or firms who aren't required to register but would like to anyway may be able to purchase voluntary coverage. Contact the Employer Service Centre for more details.


                                      Who is exempt from registering with WorkSafeBC?

                                      You're exempt if:

                                      • You're the owner or occupier of a private residence (see registration information for Homeowners and Residential Employers) and:
                                        • You regularly employ a person or firm for an average of less than eight working hours a week
                                        • You employ a person or firm to provide before and after school care for your children for an average of less than 15 working hours a week
                                        • You employ a person or firm to do a specific job or jobs for a temporary period of less than 24 working hours
                                      • You or your spouse own an unincorporated business and don't employ workers (spouses include common-law and same sex spouses)
                                      • You own an incorporated personal financial holding company and you don't employ workers other than the principal shareholders. The activities of your company are restricted to the management of personal investments such as:
                                        • Investments in publicly-traded stocks and bonds
                                        • Interest bearing financial instruments such as GICs (Guaranteed Investment Certificates)
                                        • Non-revenue producing land, buildings and/or equipment where there is no development, construction or direct rental activity

                                      If I'm not eligible to register, who pays for my coverage?

                                      If your registration is denied because you're a worker, it means your employer is responsible for your coverage.


                                      How do I know when my registration is complete?

                                      If you registered online:

                                      • At the end of the session, you will be assigned an Internet Registration Confirmation Number (IRCN). This is a temporary number only. Your permanent WorkSafeBC account number will be e-mailed to you and a letter will follow by mail.

                                      If you registered by mail or fax:

                                      • You will receive a letter confirming your registration. You may also be contacted by the Employer Service Centre if we need clarification or additional information.

                                      How do you set my rate?

                                      See how we classify your firm and set your rate.


                                      How do I report my payroll and make my payments to WorkSafeBC?

                                      The quickest and easiest ways are to report and pay online from the comfort of your own computer, or by calling our automated phone system at 604 244-6181 or 1 888 922-2768.

                                      If you prefer, you can use the forms we mail you during the year to report you payroll. If your premiums are $1500 a year or less, you'll need to submit the Employer Payroll and Contract Labour Report once a year along with your payment. If your premiums are more than $1500 a year, you'll be required to submit four payments with your Employer's Remittance Forms, as well as a year-end payment with your Employer Payroll and Contract Labour Report if required.


                                      Can I deduct the cost of my WorkSafeBC premiums from my workers' pay cheques?

                                      No. It's against the law to deduct premiums from your workers, either directly or indirectly.


                                      What if I disagree with my classification?

                                      If you disagree with a classification decision, you may request a review from the Review Division within 90 days of the date of the decision.

                                      If you have questions about the decision, you may ask to have it clarified by the Assessment Department. If additional information comes to light, the department may reconsider its decision at any time.


                                      How can I get more information?

                                      The Employer Service Centre can help you determine your registration obligations. Call 604 244-6181 or 1 888 922-2768 during regular business hours.


                                      Where can I get technical support?

                                      For web site technical support call our Customer Support Centre at 604 276-3135 or toll-free 1 888 855-2477 between 8:30 a.m. to 4:30 p.m. (PST), Monday through Friday, or e-mail ehelp@worksafebc.com.


                                      Rehabilitation and return to work FAQs

                                      Rehab and return to work basics

                                      What is a return-to-work program?

                                      A return-to-work program is a proactive way for employers to help injured workers stay at work or return to productive and safe employment as soon as physically possible.


                                      What kinds of work does the worker do in a return-to-work program?

                                      Return to work options can involve transitional duties (temporary work tasks that are meaningful and productive) and or a gradual return to work.


                                      How is the return-to- work process started?

                                      The return to work process may be initiated at the request of the employer, the injured worker, WorkSafeBC staff, or the injured worker's attending physician, any of whom can identify an opportunity for work as a part of recovery.


                                      Who develops the return-to-work plan?

                                      Many individuals are available to assist the employer in developing an appropriate individual plan for their employee. The attending physician is available to consult with the employer regarding the restrictions and capabilities of the injured worker.

                                      A safe and durable return-to-work plan is designed to accommodate the worker's capabilities. Staff at WorkSafeBC are available to work closely with the physician and the employer to assist in the planning, coordination, and monitoring of a return-to-work plan.


                                      When should the worker start a return to work program?

                                      A return-to-work program takes all injuries and illnesses into account; each case is considered independently and an appropriate return-to-work plan established. The initiation of the return-to-work process may be at the request of either the:

                                      • Employer
                                      • Injured worker
                                      • WorkSafeBC staff
                                      • Injured worker's attending physician

                                      What is the Hire a Worker Program?

                                      This is WorkSafeBC's free Hire a Worker service, designed to assist previously injured workers in securing employment while saving the employer money on advertising, recruitment, and training.


                                      What is vocational rehabilitation?

                                      If a worker is seriously injured they may be referred to WorkSafeBC's vocational rehabilitation services for counselling, vocational assessment, planning, and knowledge and skill development, to assist in their return to employment.


                                      What do Nurse Advisors do?

                                      WorkSafeBC nurse advisors are available to help with return to work programs. They promote a safe and timely return to work by:

                                      • Intervening early in the process
                                      • Collaborating with workers, employers, and health care providers
                                      • Communicating a documented plan with workers, employers, and health care providers

                                      Rehab and return to work information for workers

                                      Who do I contact if I want to join a return-to-work program?

                                      If you have an accepted claim, talk to your employer and case manager about a return-to-work program in your workplace.


                                      What happens once I’m in a return-to-work program?

                                      WorkSafeBC rehabilitation staff are available to monitor your progress and make recommendations to your case manager regarding your transition to full time hours, ensuring an effective transition.


                                      How will I benefit from a return-to-work program?

                                      Workers benefit by a more rapid and complete recovery. They are also able to perform meaningful work while maintaining their income levels and job status within the company. For more information, see Return to Work is Good Therapy (PDF 266kb).

                                      Injured workers can maintain employment security, seniority, and benefits while they recover.


                                      If there’s no return-to-work opportunity at my old workplace, where can I find other return-to-work opportunities?

                                      If you are an injured worker in the Vocational Rehabilitation Program you can use the Vocational Rehabilitation job finder to access information on available jobs.


                                      How do I return to work if I have a back injury or back pain?

                                      The longer you stay off work due to a back injury or back pain, the less likely you are to return, so it's important to get back as soon as possible. Talk to your employer about your situation and discuss how you can modify any work activities that stress your back.


                                      How do I get referred to vocational rehabilitation?

                                      In most circumstances, your case manager will determine whether referral to Vocational Rehabilitation Services is appropriate.


                                      Return to work information for employers

                                      How will I benefit from a return-to-work program?

                                      Benefits include:

                                      • a reduction in the length of time the employee is away from the work site, therefore reducing the costs of training replacement workers.
                                      • better experience rating, which depend on the cost of your company's claims rather than the number of claims
                                      • retaining workers and reducing accident and workplace costs.

                                      Return to Work is Good Business(PDF 267kb).


                                      How can I hire an injured worker from another company?

                                      Contact WorkSafeBC's free Hire a Worker service, designed to assist previously injured workers in securing employment while saving you money on advertising, recruitment, and training.


                                      Rehab and return to work information for health care providers

                                      How does the health care provider benefit from a return-to-work program?

                                      Health care providers benefit by having an additional tool for helping injured workers recover from workplace injuries. Return to Work is Good Medicine (PDF 541kb)

                                      Return to Work is Good for Recovery: The nurse advisor's role in return-to-work planning(PDF 1.4mb)


                                      How do I plan a return to work program for my patient?
                                      1. Examine the worker
                                      2. Call the WorkSafeBC claim representative
                                      3. Call the employer
                                      4. Revisit with the injured worker

                                      What is the Medical and Return to Work Planning (MARP) Assessment program?

                                      The MARP Assessment program focuses on providing diagnostic clarification, establishing appropriate treatment options, and making return-to-work recommendations to injured workers. The service is offered by physicians who have a Diploma in Sports Medicine or a specialty in Occupational Medicine.

                                      Workers are referred to the MARP program by a WorkSafeBC officer who has received a written medical referral for MARP Services.


                                      Who should I contact for help with MARP?

                                      Contact Return to Work Support Services for help.


                                      What kind of vocational rehabilitation programs are available?

                                      Vocational Rehabilitation Services offers several programs and services to assist injured workers in returning to work

                                      • Work assessments
                                      • Work site or job modification
                                      • Job search assistance
                                      • Employment development and placement (EDAP)
                                      • Training-on-the-job
                                      • Formal training

                                      Small business FAQs

                                      General

                                      How will health and safety benefit my business?

                                      A commitment to health and safety can create a better work environment, help businesses retain good workers, and lead to greater productivity and better customer service from workers who are trained to do their jobs safely. Fewer workplace accidents can also reduce business costs such as those incurred in training temporary employees, repairing property damage, or paying WorkSafeBC fines and increased WorkSafeBC premiums.


                                      My supervisor has asked me to perform a task I believe is dangerous. What can I do?

                                      Workers have the right to refuse work they have reasonable cause to believe is dangerous to their health. The first thing you should do is tell your supervisor that you think the task is dangerous. Together, you and your supervisor should be able to discuss the issue and find a safe solution. If the two of you cannot find a solution, continue the discussion with a worker health and safety representative (or another worker selected by you if there is no representative). If a solution still cannot be found, you or your employer can call the WorkSafeBC Prevention Information Line at 604-276-3100 in the Lower Mainland, or 1-888-621-7233 (621-SAFE) toll-free in British Columbia.


                                      What are the minimum WorkSafeBC requirements for first aid?

                                      The hazard rating of your worksite, the number of workers per shift, the types of injuries likely to occur and the travel time to the nearest hospital will determine what first aid service you must provide. The OHS Regulation requires that each employer conduct an assessment to determine appropriate first aid service for their worksite. Guidelines recommending appropriate levels of first aid service and a flow chart(PDF 89 KB) to guide you through the assessessment are available on our web site.

                                      For example, if you determine through your assessment that your business is low risk, the Guidelines state that:

                                      If your workplace is 20 minutes or less from a hospital:

                                      • For 2 - 10 workers per shift, provide a basic first aid kit
                                      • For 11 - 50 workers per shift, provide a level 1 first aid kit and a Level 1 first aid attendant.

                                      If your workplace is more than 20 minutes from a hospital:

                                      • For 2 - 10 workers per shift, provide a basic first aid kit
                                      • For 6 - 30 workers per shift, provide a level 1 first aid kit and a Level 1 first aid attendant.

                                      I recently hired a subcontractor. Am I responsible for her health and safety?

                                      Yes, employers are responsible for the health and safety of their own workers. Employers hiring contractors or subcontractors should check with WorkSafeBC to determine their obligations regarding health and safety matters. It's also a good idea to check with WorkSafeBC to make sure the contractors or subcontractors you hire are registered with WorkSafeBC. If they aren't, your company could be liable for their insurance premiums if there's an injury or accident. A clearance letter will tell you whether a business, contractor, or subcontractor is registered with WorkSafeBC and up-to-date on their payments.


                                      We've never had an accident at our workplace. Do we still need to set up a health and safety program?

                                      Yes. All B.C. workplaces, including hospitality small businesses, are required to have an occupational health and safety program. Your health and safety program will help you maintain your excellent safety record.


                                      As an employer do I have to report all injuries?

                                      For all work-related injuries that required medical treatment (even if the worker may not have missed time from work) you must:

                                      • Fill out and submit a Form 7(Employer's Report of Injury or Occupational Disease) to WorkSafeBC Compensation Services within three days.
                                      • If a first aid attendant assisted the worker, you should also complete a First Aid Record. This must be retained on site
                                      • Conduct an incident investigation to determine the cause of the incident, and provide copies of the investigation report to the worker health and safety representative (if applicable) and WorkSafeBC.

                                      Note: For serious accidents, incidents, and injuries, you must notify WorkSafeBC immediately as defined by WCA, Division 10, Section 172, Immediate notice of certain accidents.


                                      What is considered a serious accident or incident? And how do I report these?

                                      These are accidents or incidents where employers are required by the Workers Compensation Act to immediately notify WorkSafeBC at 604-276-3100 or toll-free 1-888-261-SAFE (7233).

                                      To report after-hours and weekend accidents:
                                      call 604-273-7711 or 1-866-922-4357 (WCB-HELP)


                                      A row of shelves fell in my store. No one was injured. Do we need to conduct an investigation?

                                      Yes. Employers must investigate all incidents -- accidents as well as near misses like this one. The purpose of conducting the investigation is to make sure the incident doesn't happen again, and no one gets hurt.


                                      My job requires me to lift and stack heavy boxes. What is the maximum allowable lifting weight?

                                      There is no specific maximum allowable lifting weight. However, if you are required to lift heavy boxes, the employer must ensure that you can do this task safely. This includes using proper lifting techniques and knowing when to use dollies or carts or to ask for help.


                                      I often work alone at night. What do I do if I'm robbed or injured?

                                      Your employer must have a written procedure and safeguards for working alone. Your supervisor must review these procedures with you as part of your training. These safe work procedures should be included in the health and safety program.


                                      Can I smoke at work?

                                      The owner or employer must control the exposure of workers to environmental tobacco smoke by prohibiting smoking in the workplace or by restricting smoking to a designated smoking area.


                                      I only have a staff of two. Should we still have monthly health and safety meetings or is a lesser frequency adequate?

                                      Yes, you still need to have regular monthly meetings to ensure workers have an opportunity to discuss health and safety matters and to correct unsafe conditions or procedures. As an employer, you must also keep records of the meetings and the matters discussed.


                                      Regulation and assessment

                                      I operate a small business. Do I need to register with WorkSafeBC?

                                      Almost all employers in British Columbia must register with WorkSafeBC. This includes employers in home-based businesses, as well as some contractors, subcontractors and residential employers.

                                      To find out more about registration requirements, contact WorkSafeBC's Employer Service Centre:


                                      What happens if I don't register?

                                      If you are required to register and don't, you could be fined and charged the total compensation costs of an injury plus retroactive insurance premiums, should one of your workers be injured.


                                      How much does it cost to register?

                                      There is no charge for registering. However, once you obtain WorkSafeBC coverage, you will be charged annual or quarterly premiums for your workplace disability insurance coverage. Premiums are directly related to industry you're engaged in and the amount of your payroll.


                                      How can I register?

                                      While online registration is the fastest way to register, you can also register by:

                                      • Online
                                      • Contacting the Employer Service Centre at 1 888 922-2768 or 604 244-6181 to request an application
                                      • Faxing your application to 604 244-6490
                                      • Mailing your application to WorkSafeBC, PO Box 5350 Stn Terminal, Vancouver, BC V6B 5L5

                                      As the owner/operator of a small motel, can I personally opt out of the WorkSafeBC program?

                                      Yes, as "a proprietor" (or a spouse) you are not automatically covered for compensation benefits; you can, however, apply for Personal Optional Protection (POP) from WorkSafeBC. Details of this coverage can be explained by the Employer Service Centre, 604-244-6181, or toll-free at 1-888- 922-2768.


                                      How do I contact the Employer Service Centre?

                                      Employer Service Centre


                                      Do I have to pay WorkSafeBC premiums if my teenage children work for me in the business?

                                      Yes. Children of the employer are considered workers and are automatically covered if there is an employment relationship.

                                      To find out more about registration requirements, contact WorkSafeBC's Employer Service Centre:


                                      Can I pay the medical cost of an employee's injury to prevent increased WorkSafeBC premiums?

                                      No. All work-related injuries must be reported to WorkSafeBC.


                                      Do I need to register if I'm a labour contractor?

                                      Although registration is not mandatory, it is permitted. If you don't register, you and your employees are covered by the prime contractor's registration. The prime contractor is then responsible for paying premiums or reporting work-related injuries.

                                      Labour contractors include unincorporated individuals or partners who:

                                      • Have workers and supply labour only to one firm at a time (e.g. a framer with one or more workers in the construction industry)
                                      • Are not defined as workers, do not employ workers or supply major materials or major revenue-producing equipment, but do contract a service to two or more firms on an ongoing basis (e.g. a janitor who has two or more ongoing contracts with two unaffiliated firms)
                                      • May or may not have workers, but contract a service which includes one piece of major revenue-producing equipment to a business or a person (e.g. a backhoe contractor who supplies a backhoe)

                                      Do I need to register if I'm a worker?

                                      In fact workers cannot register with WorkSafeBC or waive their rights to compensation. A worker is anyone employed full-time, part-time or casually, and who is paid a wage, salary or commission by the job, or on a piecework basis. This includes administration, management and clerical staff as well as labourers.


                                      Do I need to register if I'm building my own home?

                                      If you take on the role of a general contractor in the construction of your own home, you are required to register, even if the subcontractors you hire carry their own registration. Contact the Employer Service Centre for details.

                                      Also, check the status of subcontractors working for you by using WorkSafeBC's clearance letter service.


                                      Do I need to register if I'm hiring contractors or subcontractors?

                                      Probably. To be sure, contact the Employer Service Centre. Remember, even if you hire subcontractors who carry their own insurance, you should ask to see their WorkSafeBC account number.


                                      What is a clearance letter?

                                      A clearance letter will tell you whether a business, contractor, or subcontractor is registered with WorkSafeBC and up-to-date on their payments. Clearance letters may contain the following descriptions:

                                      Active and in good standing
                                      The firm is registered and up to date with its payments. Keep in mind that the clearance is valid only until the date of the firm's last payment.

                                      Cancelled and in good standing
                                      The firm has cancelled its account and does not owe premiums. If the firm is required to be registered, you could be liable for retroactive premiums. Visit Registration for more information about who's required to register or contact our Employer Service Centre.

                                      Active and delinquent
                                      The firm owes premiums. You could be held responsible for premiums related to your contract if you hire the firm.

                                      Cancelled and delinquent
                                      The firm owes premiums. You could be held responsible for premiums related to your contract if you hire the firm. If you're not sure whether you or the subcontractor needs to be registered, visit Registration for more information about who's required to register or contact our Employer Service Centre.

                                      Recently registered
                                      We're unable to comment because the firm's first payment is not yet due. You should ask the firm when its payment is due and return to this site on that date to check the clearance status.

                                      Recently registered and subsequently cancelled
                                      We're unable to comment because the firm's final payment is not yet due. You should check again at the beginning of next month to see if the firm's clearance status has changed.

                                      Not reported its annual assessment
                                      We're unable to comment because the firm hasn't provided year-end payroll figures. Until the firm reports its payroll, we can't determine whether it paid the correct assessment.

                                      Unable to comment
                                      The transactions on this account haven't yet been fully processed. Please try again tomorrow or contact our Clearance Section at 604 244-6380 or toll free at 1 888 922-2768.


                                      How do I get a clearance letter?

                                      You can get a clearance letter:

                                      • Online
                                      • By phone: 604 244-6380 or toll-free at 1-888-922-2768, or fax 604-244-6390.

                                      Is there a cost for a clearance letter?

                                      No. Our clearance letters are free of charge.


                                      What is a clearance alert?

                                      A way to be notified of changes to a subcontractor's clearance status by e-mail. You can sign up online by providing the names of the subcontractors for whom you'd like to receive updates and WorkSafeBC will send you an e-mail when there is a change to their clearance status.


                                      Do I need to register if my business is only in B.C. temporarily?

                                      The requirement for registration is based on the number of times your business comes (or intends to come) into B.C.

                                      Registration is required:

                                      • If your business comes (or intends to come) into B.C. for a total of 15 or more days each year
                                      • If your business comes (or intends to come) into B.C. for a total of 10 to 14 days as the result of three or more visits within a year
                                      • If your company operates outside B.C. and establishes a place of business in B.C. or employs B.C. residents

                                      Registration not required:

                                      • If your business comes (or intends to come) into B.C. for a total of 10 to 14 days as the result of one or two visits within a year
                                      • If your business comes (or intends to come) into B.C. nine days or less within a year regardless of the number of visits

                                      For more information, contact the Employer Service Centre to determine your registration requirements. Note: there are special requirements for out-of-province trucking firms.


                                      What is POP?

                                      POP stands for Personal Optional Protection. If you are eligible to register and are not automatically covered by WorkSafeBC, you may be able to apply for Personal Optional Protection (POP). POP coverage is an option for:

                                      • A proprietor and spouse, when the business is not an incorporated company
                                      • Partners, when the business is not an incorporated company
                                      • A person considered to be an 'independent operator', who is neither an employer nor an employee

                                      To apply for optional coverage, download the Personal Optional Protection Insurance Application Package. The package contains both the registration and POP forms, which can be returned by mail or fax, or in person.

                                      Mail the forms to:
                                      WorkSafeBC, Assessment Department
                                      P.O. Box 5350, Station Terminal
                                      Vancouver, BC V6B 5L5
                                      Or fax them to 604 214-6956.

                                      Make sure you sign the form and carefully read the terms and conditions of the coverage. Alternately, you can contact the Employer Service Centre to obtain a copy of the form, and submit it as described above. Individuals or firms who aren't required to register but would like to anyway may be able to purchase Voluntary coverage. Contact the Employer Service Centre for more details.


                                      Who is exempt from registering with WorkSafeBC?

                                      You're exempt if:

                                      • You're the owner or occupier of a private residence (see registration information for Homeowners and Residential Employers) and:
                                      • You regularly employ a person or firm for an average of less than eight working hours a week
                                      • You employ a person or firm to provide before and after school care for your children for an average of less than 15 working hours a week
                                      • You employ a person or firm to do a specific job or jobs for a temporary period of less than 24 working hours
                                      • You or your spouse own an unincorporated business and don't employ workers (spouses include common-law and same sex spouses)
                                      • You own an incorporated personal financial holding company and you don't employ workers other than the principal shareholders.
                                      • The activities of your company are restricted to the management of personal investments such as:
                                        • Investments in publicly-traded stocks and bonds
                                        • Interest bearing financial instruments such as GICs (Guaranteed Investment Certificates)
                                        • Non-revenue producing land, buildings and/or equipment where there is no development, construction or direct rental activity

                                      How do I know when my registration is complete?

                                      It depends on how you registered.

                                      If you registered online:
                                      At the end of the session, you will be assigned an Internet Registration Confirmation Number (IRCN). This is a temporary number only. Your permanent WorkSafeBC account number will be e-mailed to you and a letter will follow by mail.

                                      If you registered by mail or fax:
                                      You will receive a letter confirming your registration. You may also be contacted by WorkSafeBC if we need clarification or additional information.


                                      How do you set my rate?

                                      WorkSafeBC uses a classification and rate making system to ensure the costs of compensation are fairly distributed. Employers in industries with similar claim costs pay similar base rates. The same base rate applies to all employers in a classification unit. The rate is expressed as an amount per $100 of assessable payroll. Experience rating adjustments may result in a discount or surcharge on your base rate.


                                      How do I report my payroll and make my payments to WorkSafeBC?

                                      The quickest and easiest ways are to report and pay online from the comfort of your own computer, or by calling our automated phone system at 604 244-6181 or 1 888 922-2768. If you prefer, you can use the forms we mail you during the year to report you payroll. If your premiums are $1500 a year or less, you'll need to submit the Employer Payroll and Contract Labour Report once a year along with your payment. If your premiums are more than $1500 a year, you'll be required to submit four payments with your Employer's Remittance Forms, as well as a year-end payment with your Employer Payroll and Contract Labour Report.


                                      Can I deduct the cost of my WorkSafeBC premiums from my workers' pay cheques?

                                      No. It's against the law to deduct premiums from your workers, either directly or indirectly.


                                      What if I disagree with my classification?

                                      If you disagree with a classification decision, you may request a review from the Review Division within 90 days of the date of the decision.

                                      If you have questions about the decision, you may ask to have it clarified by the Assessment Department. If additional information comes to light, the department may reconsider its decision at any time.


                                      How do I contact the Employer Service Centre?

                                      If you need personal assistance contact WorkSafeBC's Employer Service Centre between the hours of 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. (PST), Monday through Friday.

                                      • Phone: 604 244-6181 or toll-free 1 888 922-2768
                                      • Fax: 604 244-6490
                                      • Mail:
                                        WorkSafeBC Assessment Department
                                        PO Box 5350, Stn. Terminal
                                        Vancouver, BC V6B 5L5
                                      • In person: 6951 Westminster Highway, Richmond, BC

                                      Where can I get help outside WorkSafeBC?

                                      If you're looking for impartial advice, assistance, representation, and training for workers' compensation issues, contact the Employers' Advisers Office.


                                      How do I report claim fraud?

                                      If you suspect fraudulent activity relating to workers' compensation, find out how to report it.

                                      By phone: The Fraud Tip Line (1 877 523-3315) Monday to Friday, 8:30 a.m.-4:30 p.m. Voicemail is available after hours.

                                      By e-mail: SIBinfo@worksafebc.com. The information you provide is confidential. Providing your name is helpful so an investigator can contact you for more information, or clarify information as the investigation develops. The investigator will guard your identity and anything that could identify you may be protected under disclosure legislation. No caller is required to provide their name.


                                      Where can I get technical support for online registration and clearance letters?

                                      For web site technical support call our Customer Support Centre at 604 276-3135 or toll-free 1 888 855-2477 between 8:30 a.m. to 4:30 p.m. (PST), Monday through Friday, or e-mail ehelp@worksafebc.com.


                                      WHMIS FAQs

                                      Acts/Regulations

                                      What act and regulation deal with health and safety information associated with the chemicals being imported into Canada?

                                      Federal requirements deal with these issues.

                                      The Hazardous Products Act (HPA) requires a supplier to provide WHMIS labels and material safety data sheets (MSDSs) at the time of (or prior to) sale or importation of a controlled product into Canada. Controlled Products Regulations provide details of the WHMIS classification system for controlled products, format and information requirements for MSDSs and labels, and conditions of exemptions.


                                      Is WHMIS legislation the same across Canada?

                                      Two sets of WHMIS legislation apply in workplaces in B.C.

                                      Federal legislation on format and information pertaining to supplier WHMIS labels and MSDS applies to all provinces the same way across Canada.

                                      Provincial OHS legislation relating to provision of MSDS, workplace labels, worker education and training are based on a single set of regulatory guidelines issued by the federal government. These guidelines were adopted in almost the same form by all provinces and territories and therefore similar workplace requirements can be expected across Canada.


                                      What falls within the definition of 'hazardous product'?

                                      Products that are prohibited, restricted or controlled.

                                      • Prohibited products are listed in Part I of Schedule I of the HPA, and examples include drywall cements or patching compounds containing asbestos; paint and varnish removers having a flashpoint less than 0 degrees F; and aerosol containers containing any amount of vinyl chloride. It is illegal to manufacture or sell such products in Canada. Import of such products into Canada is also illegal.
                                      • Restricted products are listed in Part II of Schedule 1 of the HPA, and examples include hazardous substances packaged for consumer use such as bleaches, cleansers, corrosives, petroleum distillates and adhesives. These are more commonly called "Consumer Products" and this part of the HPA applies only to products on the list AND only when sold in the size of container available to the retail public. For example, a 4-litre container of bleach is covered as a consumer (restricted) product but a 45-gallon drum is not. >
                                      • A controlled product is any hazardous substance that meets the criteria specified in Part IV of the Controlled Products Regulations (CPR) to be included in any of the hazard classes listed in Schedule II of the HPA.

                                      How do I know that a product is controlled?

                                      A Controlled Product falls within any one (or more) of the six WHMIS hazard classes. The hazard classes are compressed gas, flammable and combustible material, oxidizing material, poisonous and infectious material, corrosive material, and dangerously reactive material.


                                      Can I use a controlled product if the information on the label or MSDS is incomplete?

                                      No. Provincial OHS Regulation Section 5.4 prohibits the use of such products in the workplace. Such products are to be stored until proper label and MSDS are available.

                                      Some controlled products, such as consumer (restricted) products and registered pesticides, are exempt from MSDS requirements. In this case, the employer must be able to provide sufficient information for the safe use of the product (see next question).


                                      If my product is a pesticide and falls within any one of the WHMIS hazard classes, is it controlled under WHMIS?

                                      Pest control products (PCP) are partially exempt and there is no requirement for MSDS and supplier label. However, the container must bear a legal PCP label. Provincial OHS requirements for workplace labeling and worker education and training apply. A pesticide information sheet may be available that supplies information on hazards associated with the product.

                                      The same answer applies to workplace use of radioactive material, consumer (restricted) products, registered drug products, food, cosmetic products and medical devices.


                                      What are the differences between consumer and WHMIS labels?

                                      Consumer labels apply to restricted products, which are grouped into 4 classes; poisonous, corrosive, flammable and explosive. WHMIS labels apply to controlled products, which are grouped into 6 hazard classes

                                      The most obvious difference is that WHMIS labels have the pictorial symbol(s) contained in a circular border, whereas the labels for consumer (restricted) products (and also pesticides) have the symbols contained inside an inverted triangle, diamond or octagon - depending on the degree of hazard. In addition, a WHMIS label must have a hatch-mark border around all of the required information.


                                      Does WorkSafeBC regulate consumer (restricted) products?

                                      No. Product Safety branch of Health Canada (Federal Government) regulates consumer products. However, provincial Occupational Health and Safety Regulation does address the safe use of these products. For information about products that are partially or completely exempt from WHMIS, refer to the WHMIS Core Material, pp 75 - 87. (Available from Publications, Videos, and Forms Distribution.)


                                      What is the difference between WHMIS and TDG (Transportation of Dangerous Goods)?

                                      WHMIS: addresses controlled products for industrial use

                                      TDG: addresses transportation of dangerous goods
                                      TDG Regulation deals with controlling the immediate hazards of exposure to hazardous materials in the event of a spill or leak during transportation. WHMIS deals with the effects to workers of hazardous materials - effects that may be immediate, or may take many years to develop.


                                      Do consumer (restricted) products fall within the WHMIS legislation?

                                      Consumer products are partially exempt. Such products are exempt from the federal (HPA and CPR) requirements for MSDS or supplier label. However, provincial OHS requirements for identification, workplace labelling and worker education and training are enforced.


                                      Definitions

                                      What is IDL?

                                      It means the 'Ingredient Disclosure List.' This list is set out in section 17(1) to (4) of HPA as one criterion for ingredient disclosure on MSDS. This list has not been updated since 1988. Any chemical listed on the IDL must be disclosed in the hazardous ingredients section of an MSDS, after disclosing all ingredients which meet the classification criteria in CPR and any ingredients for which the supplier is aware of hazard information.

                                      It was never intended for, and should never be used as a basis for classification of controlled products. Instead, refer to the methods outlined in The Supplier's Guide to WHMIS. (Available from Publications, Videos, and Forms Distribution.)


                                      What is CBI?

                                      It means 'Confidential Business Information' and applies to specific information that a supplier wishes to maintain as a trade secret. The information must be provided for detailed review to the Hazardous Materials Information Review Commission (in Ottawa). The commission may grant exemption for disclosure and will require their registration number (and date) to be printed in the hazardous ingredients section of the MSDS. Trade secret exemption can only be granted for ingredient disclosure and identification -- never for hazard disclosure, personal protective equipment or first aid information.


                                      What is a manufactured article?

                                      A 'manufactured article' is formed to a specific shape or design; its use depends on this design, and under normal conditions of use will not cause a person to be exposed to a controlled product. Examples of manufactured articles are a car battery or a mercury thermometer.


                                      Scope

                                      Do controlled products covered by WHMIS need to be registered? Does WorkSafeBC approve products?

                                      There is no requirement to register controlled products covered by WHMIS. WorkSafeBC enforces both federal and provincial WHMIS legislation for WHMIS but there is no form of approval for controlled products.


                                      Do I need to test my product to prepare the label and the MSDS?

                                      Product testing is not required. Suppliers of controlled products must use test data or other information of which the supplier is aware or ought reasonably to be aware to prepare the supplier label and the MSDS.


                                      If I am importing a controlled product into Canada, what should I do to meet the WHMIS requirements?

                                      When importing only for own use, an employer is considered to be a supplier. The employer must ensure that an MSDS meeting Canadian requirements and supplier label are acquired at the time of (or prior to) sale or importation of a controlled product. (See WHMIS Responsibilitiessection.) The 16-section MSDSs from both the United States and the European Community are often acceptable in Canada but in almost all other cases, the foreign MSDS will not cover all the disclosure items required by HPA. If importing for sale into workplaces in Canada, the (Canadian) importer is responsible for preparing WHMIS-compliant MSDSs and affixing WHMIS supplier labels to all containers of the product. For detailed information, see The Supplier's Guide to WHMIS.

                                      (Available from Publications, Videos, and Forms Distribution.)


                                      Material Safety Data Sheets (MSDS)

                                      Where can I get my MSDSs developed or evaluated to ensure compliance with the regulation?

                                      List of WHMIS Consultants providing this service.


                                      What is required on an MSDS?

                                      A total of 54 information items are required on an MSDS. (See 9-Section MSDS checklist)


                                      How do I list complex mixtures?

                                      A complex mixture is defined as being naturally occurring, such as derivatives from crude oil (e.g. gasoline, mineral spirits, kerosene), and is listed by the commonly known generic name (for example, Turpentine).


                                      Can I make a generic MSDS to cover a number of products?

                                      Yes. A generic MSDS is a single MSDS that applies to a number of similar products (for example, paint with different pigments).


                                      When I write an MSDS, do I have to disclose both the manufacturer and supplier names?

                                      No. Either manufacturer or supplier name, or both can be disclosed.


                                      If I edit (delete/add) the MSDS from the manufacturer, is the manufacturer responsible for the information?

                                      No. If an employer (or secondary distributor) revises the MSDS, then that employer (or secondary distributor) becomes responsible for the information and, therefore, becomes the supplier of the product.


                                      On MSDSs, do we have to list a 24-hour emergency number?

                                      The supplier emergency telephone required on the MSDS must reflect the emergency number available for the specific supplier -- if they have a 24-hour line, it must be provided on the MSDS. If the supplier has only an 8-hour line, then that must be provided. If there is no supplier emergency number, then the regular phone number must be provided and (possibly) the poison control centre phone number.


                                      Can I leave sections of the MSDS blank if the information is not available or applicable?

                                      No. You must write "not available" or "not applicable", as appropriate. This makes it clear to the reader that the supplier has tried to address the information requirement -- not ignored it.


                                      As a supplier of controlled products, do I have to provide the MSDSs in both English and French?

                                      Legally, yes. Usually, French version of the MSDS is produced upon request.


                                      What is a LD50 or LC50?

                                      These terms refer to the Lethal Dose and the Lethal Concentration, respectively, at which 50% of test animals die due to exposure.


                                      What is PIN on an MSDS?

                                      The Product Identification Number (PIN) called for on an MSDS is any identification number that the manufacturer/supplier has for identifying this specific product or product line. It is very often confused with the PIN (also commonly known as the UN#) for TDG purposes. It is advisable to identify the UN# in the other hazard information seen in section 8 (Leak and Spill information) and reserve the identification number box for the supplier's own information.


                                      When do MSDSs expire?

                                      MSDSs expire every 3 years. The MSDS must be updated by providing any new information that has now become available. If there is none, the date of the review must be identified on the MSDS and the MSDS is now valid for a further three years.


                                      What does "readily available" mean?

                                      This term means that the MSDS for a controlled product is accessible to all workers, who have the right to read that MSDS before using the controlled product.


                                      As a supplier, can I distribute my MSDS through the internet, without issuing hard copies to my users?

                                      Yes, but only if there is a written agreement between supplier and purchaser that the MSDS can be accessed through the web.


                                      Are MSDSs required for hazardous wastes?

                                      It is not required under Federal legislation. However, under Provincial (in B.C., OHS Regulation Part 5) requirements an MSDS or equivalent, such as a Waste Profile Sheet, is necessary.


                                      Labels

                                      What is required on a supplier label?

                                      Seven items are required. They are; product identifier, hazard symbols, risk phrases, precautionary measures, first aid measures, supplier identifier and a reference to MSDS. These must all be enclosed within a hatched border.


                                      If a controlled product imported for use in Canada is not labeled with a supplier label, who is responsible to ensure that a proper label is applied before use?

                                      Federal legislation requires that the supplier importing the controlled product into Canada is responsible for obtaining or preparing a compliant WHMIS label and applying it to the container.

                                      Provincial requirement prohibits the use of the controlled product without a proper label in the workplace.


                                      Is it required to list the hazardous ingredients within the hatched border of a supplier label?

                                      No, only the 7 items listed in the question NO. 1.


                                      Is Spanish allowed on the supplier label?

                                      Yes. Spanish may be used within the WHMIS supplier label border along with English and French.


                                      Can we use coloured hazard symbols on supplier labels?

                                      Yes -- as long as the colours do not conflict with TDG designated colours. For details, see WHMIS Core Material (pp 117 - 118). (Available from Publications, Videos, and Forms Distribution.)


                                      Are workplace labels written only in English?

                                      Workplace labels should be written in the language that is most common in the specific workplace.


                                      When do I need a workplace label?

                                      A workplace label is required on a decanted product container or when the original label on the container is illegible.


                                      What information items are required on a workplace label?

                                      Workplace labels require 3 items of information. They are; the product name identical to that found on the MSDS of the controlled product, information on safe handling and a statement indicating that a MSDS for the product is available.


                                      Do workplace labels require a hatched border?

                                      No.


                                      Does WorkSafeBC provide or sell blank workplace labels?

                                      No.


                                      What information is required on placard identifiers?

                                      Same information as required on workplace label. (Product name, information on safe handling, statement indicating MSDS is available).


                                      What are the labelling requirements for controlled products in small containers, chemicals from laboratory chemical suppliers and for laboratory samples?

                                      The labelling requirements vary. See WHMIS Label section for more information.


                                      How do I label pipes or piping systems that carry controlled products?

                                      Employers may use any system they wish for identifying the controlled product carried in pipes/piping systems. It can be product name, labels, placards or a form of colour coding. Colour coding is the most common. Workers must be educated in the identification scheme being used.


                                      If the container holding a controlled product is too small to accommodate a proper label, what information must be on a label?

                                      If the container is less than 100 ml in capacity, the label need contain only four of the seven items normally required. These are the product identifier, hazard symbols, supplier identifier and the reference to the MSDS. The employer must educate and train the workers on the information not included on the label.


                                      WHMIS education and training

                                      Who provides WHMIS education and training to workers?

                                      It is the employer's responsibility to ensure workers are adequately educated and trained. If the employer cannot provide the required education and training, consultant(s) can be employed by the employer to provide it. Education covers the information about the product, while training must include how to safely use the product - i.e., include actual work procedures.


                                      Can employers educate and train their own workers in WHMIS?

                                      Yes. Worker education and training is a performance-based regulation. Adequacy of education and training is determined by the workers' ability to correctly answer the following four questions for all controlled products they use (or work in close proximity to):

                                      • What are the hazards of the product you are using?
                                      • How do you protect yourself?
                                      • What should you do in case of emergency or spill?
                                      • Where do you get more information on this product?

                                      How often do workers need WHMIS refresher training?

                                      There is a requirement (OHS Regulation Part 5) that the WHMIS program be reviewed annually. Annual refresher training is only required if the review shows that workers are not well aware of the information needed to answer the four questions in the question above.


                                      Do we obtain a WHMIS certificate from WorkSafeBC?

                                      No. WorkSafeBC does not issue WHMIS certificates, and certificates are not required. Some employers with a very mobile workforce (e.g. construction) sponsor a course and issue WHMIS cards, in order to identify to a succession of similar employers that the individual worker has been through an effective education course. This saves each new employer having to send the same employee to a similar course (possibly every couple of weeks) at a great waste of time and money.


                                      Publications

                                      Where do I get a copy of WHMIS publications/videos?

                                      Contact Publications, Videos, and Forms Distribution.

                                      The following are available:

                                      • WHMIS Core Material
                                      • Suppliers' Guide to WHMIS
                                      • WHMIS at Work (Available in PDF 2 MB)
                                      • Education/Training Pamphlets
                                      • Making WHMIS Work Video

                                      Implementation

                                      How do I implement an effective WHMIS program at my workplace?

                                      WHMIS program implementation incorporates assignment of responsibility, inventory of controlled products, compliance with labels and MSDSs, workplace hazard controls, emergency procedures, worker education and training, and a system for evaluating the effectiveness of the WHMIS program. (See the Implementation checklist)


                                      How often should the WHMIS program be reviewed?

                                      The WHMIS program must be reviewed once a year.


                                      Variances to the OHS Regulation FAQs

                                        What is a variance?

                                        The Occupational Health and Safety Regulation contains legal requirements that must be met by all workplaces under the inspection jurisdiction of WorkSafeBC (the Workers’ Compensation Board of B.C.). However, it may not always be possible for a workplace party to comply with a particular regulatory requirement in certain workplaces or while conducting certain work processes.

                                        In such cases, WorkSafeBC may issue a variance to the requirement if there is an alternative way to ensure worker health and safety in these circumstances. A variance may be granted to an applicant through an order under the authority of the Workers Compensation Act (Part 3, Division 9). The order would include special terms and conditions that describe how a workplace party would be permitted to follow an alternative way to comply with the Regulation.


                                        Under what circumstances will WorkSafeBC consider issuing a variance?

                                        WorkSafeBC will consider issuing a variance if an applicant’s proposed alternative to a regulatory requirement ensures health and safety and meets at least one of the following two criteria:

                                        • Provides protection for workers equal to or greater than the protection established by the provision to be varied, or
                                        • Has substantially the same purpose and effect as the provision to be varied

                                        A variance may be proposed in regards to a specified workplace or a specified work process.

                                        Division 9 of the Workers Compensation Act sets out in detail the legal requirements that must be met in order for WorkSafeBC to consider granting a variance


                                        How do I apply for a variance?

                                        To apply for a variance you need to provide a written proposal that includes the following information:
                                        • A description of requested variance
                                        • The type and nature of the work process
                                        • The regulatory provision(s) proposed for modification
                                        • A detailed justification for the request, including reasons why it is not reasonable for the applicant to comply with the regulatory provision
                                        • A description of the proposed alternative procedure or practice, and how it would provide an equivalent level of health and safety to that provided for by the regulatory provision(s)
                                        • Information on the benefits and drawbacks of the variance proposal
                                        • How workers will be trained and supervised
                                        • Confirmation that you have provided proper notice of the application for variance as required
                                        • Applicant’s contact information, including company name, contact person, phone and fax numbers, and WorkSafeBC employer number if available
                                        • Contact information for parties that may be affected by the variance

                                        Send your signed application by mail, fax, or e-mail to the WorkSafeBC Regulatory Practices department (see “Who do I contact for more information?” below).

                                        Wherever possible, applications should be submitted well in advance of when decisions are needed, as they can take up to several months to complete.

                                        When making an application for a variance, you are also required to:

                                        • Post a copy of the application at the workplace where the variance would apply and keep it there until you receive the decision on the application for variance
                                        • Provide a copy of the application to the joint health and safety committee at the workplace or the worker health and safety representative as applicable
                                        • Send a copy to the union if workers at the workplace are represented by a union

                                        If you requested the variance to apply to a workplace that does not yet exist, you will be required to make other provisions for providing notice of the application.


                                        How does WorkSafeBC review an application?

                                        Before making a decision, WorkSafeBC consults with persons who may be affected by a variance. These parties typically include unions representing affected workers and the joint health and safety committee or worker health and safety representative.

                                        WorkSafeBC may contact you for information on the identity of affected parties and other information necessary if it is not clear from your application.


                                        How is a decision issued?

                                        WorkSafeBC will issue a decision to you in writing — either issuing a variance order or rejecting the variance application. WorkSafeBC will also send copies of the decision to any affected parties who submitted information in the consultation process.


                                        Who do I contact for more information?

                                        WorkSafeBC Regulatory Practices
                                        PO Box 5350 Stn Terminal
                                        Vancouver BC V6B 5L5
                                        Phone: 604 231-8644
                                        Toll-free: 1 888 621-7233, local 8644
                                        Fax: 604 276-3101
                                        E-mail: varohs@worksafebc.com

                                        You can also visit the Variances to the OHS Regulation portal for more resources, including links to legislation and policy items.


                                        Young workers FAQs

                                          Are young workers at risk?

                                          Yes. Young workers are at a much higher risk of injury than workers of any other age group. More than half of workplace accidents involving workers aged 15 to 24 occur during the first six months on the job. And almost 20 percent occur during the first month on the job.


                                          Are young workers injured more often than older workers are?

                                          Yes. Young males under the age of 25 are at the highest risk for a workplace injury in B.C.; three out of every four young workers claims are for young males. The injury rate for young male workers is about 33 percent higher than the overall injury rate in B.C. This means one of every 21 working young males is hurt on the job in our province.

                                          Young women are injured on the job much less frequently than young men -- one in 63 young females was injured on the job last year. One reason for the difference is that males are often employed in higher risk jobs and young male workers work on average more hours per week than young female workers.


                                          How frequently are young workers hurt on the job?
                                          • Each hour in B.C. 1 young worker is hurt on the job.
                                          • Each day in B.C., 36 young workers are hurt on the job.
                                          • Every week, five of these workers are permanently injured.
                                          • In 2003, nine young workers were killed in work-related accidents.

                                          For more information go to the statistics page.


                                          What are the top dangers for young workers in the workplace?

                                          We analyzed 47,122 claims of young workers injured on the job between 1998 and 2002 and identified the seven most dangerous tasks. These seven dangers resulted in 34% of the claims and 52% of the serious injuries suffered by young workers during the five-year period.

                                          For more information go to the Top seven dangers page.


                                          In which industry do young workers receive the most injuries?

                                          Restaurants are the number one industry young worker injuries occur in. The second most common industry is supermarkets, followed by general retail.

                                          For more information go to the Industry profiles page.


                                          Why are young workers getting injured on the job?

                                          WorkSafeBC commissioned research designed to explore the underlying attitudes towards young workers and workplace injury among a range of stakeholders including: youth, parents, employers, educators, industry representatives, labour associations, and community and youth groups. The research revealed consistent themes why young workers are injured. These include:

                                          • Inexperience and lack of training
                                          • Lack of confidence or understanding of their rights as workers
                                          • Lack of preparation for the workplace
                                          • Asked to do more dangerous jobs
                                          • Sense of youthful invincibility
                                          • Unwillingness to ask questions
                                          • Distracted - thinking of other things happening in their lives, i.e. homework, socializing, that new car, etc.
                                          • Pace of work

                                          For more information go to the Young worker research page.


                                          Who is responsible for young worker safety?

                                          Anyone involved with youth and young workers has a stake in promoting a safe and healthy work environment. Employers, supervisors, unions, educators, parents, community groups, and young workers must share in the responsibility.


                                          What are the most effective ways to prevent young worker injuries?

                                          WorkSafeBC research among young worker stakeholders raised common themes on ways to prevent young worker injuries. These include:

                                          • Young worker training and orientation to new work sites and new jobs at the same work site
                                          • Health and safety training for supervisors of young workers
                                          • Peer-to-peer training programs for young workers
                                          • More education informing youth, parents, employers, unions, and other key stakeholder groups on the issue of young worker accidents and their rights and responsibilities concerning workplace health and safety.

                                          What is WorkSafeBC doing to prevent young worker injuries?

                                          Based on analysis of the young worker claims and stakeholder research, WorkSafeBC has developed a three-pronged young worker strategy.


                                          Is there a particular age limit in relation to WorkSafeBC coverage?

                                          WorkSafeBC coverage is not limited by age; compensation is provided to anyone who is a "worker" for personal injury arising out of and in the course of employment. A worker includes anyone who enters into a contract of service or apprenticeship, independent operators, certain learners (required to complete vocational training by the employer) and volunteers, independent operators admitted by WorkSafeBC, or persons in a Ministry of Skills Development and Labour vocational training program deemed to be workers by WorkSafeBC.

                                          For inquiries regarding the minimal age requirements for young workers please contact Employment Standards Branch information line at 1-800-663-3316 or visit the Ministry of Skills Development and Labour web site.