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Paper invoice processing system (PIPS) FAQs
What is PIPS?
PIPS is a WorkSafeBC software used by Payment Services to submit invoices to Teleplan.
Who does PIPS impact?
PIPS only impacts Chiropractors, Registered Massage Therapists, Physicians or Physiotherapists who submit paper invoices to WorkSafeBC.
I currently use software to electronically invoice through Teleplan – do I need to change anything?
No, changes are not required. Please continue to submit electronically through Teleplan.
How do I know if my invoice was submitted by WorkSafeBC through Teleplan?
On your MSP remittance statement explanatory code will indicated "W$".
I currently use a service bureau to electronically invoice through Teleplan – do I need to change anything?
No, changes are not required. You may continue to use a service bureau.
I currently use software to generate paper invoices for workers that I cannot invoice for electronically, i.e. non-BC residents – do I need to change anything?
Yes, changes are required. You will need to ensure that the software-generated paper invoice provides all of the information requested on the revised invoices (Form 11A or 267). Please manually add any missing information to the software-generated invoice before faxing or mailing it to WorkSafeBC or update your software.
Does the new invoice replace the Forms F8/11 (Physician’s Report) and F8C/11C (Chiropractor’s Report)?
No. The Forms F8/11 and F8C/11C are reporting forms and are not replaced with the new invoices.
Where can I get more information?
Contact Health Care Services at 604-232-7787 and press #1 or call toll free and leave a message at 1-866-244-6404.