How CMS will impact workers
Claims Management Solutions (CMS) will improve how quickly we handle claims and payments, and help us provide better service to injured workers.
You may notice some changes to the way we do business, but the majority of the work we do for injured workers has not changed.
We will continue to provide the best possible service to workers and keep disruptions to a minimum. However, given the magnitude of the change, the transition to a new system has resulted in some service delays. Our staff are working very hard to improve this situation.
If you have a concern or problem concerning a claim, please contact your claims officer or call our Teleclaim service at 1 888 WORKERS (1 888 967-5377) or #5377 for Telus, Rogers, and Bell mobility customers, Monday to Friday between 8:00 a.m. and 4:00 p.m. If you are put on hold, please dial '0' and another member of our service team will assist you. We thank you for your patience during this transition period.
The goal of CMS is to provide greater access to information through additional telephone and online services, 24 hours a day, 7 days a week.
Other CMS benefits include:
- The ability to provide medical updates online
- Customer Care Numbers to improve service and enhance access to information
- A user ID and password for better access to review and update claim information
- Service plans to help provide consistent and comprehensive health care management
- Earlier intervention for return-to-work
- New service to allow workers to report incidents and injuries online