How CMS will impact WorkSafeBC service providers
Claims Management Solutions (CMS) supports service providers by allowing pre-authorized billing for many health care and vocational rehabilitation services. While you may need to use some new forms or include more information on your invoices, the majority of the work you do every day for WorkSafeBC and injured workers will not change.
We will continue to provide the best possible service to providers and keep disruptions to a minimum. However, given the magnitude of the change, the transition to a new system has resulted in some service delays. Our staff are working very hard to improve this situation.
If you have a concern or problem concerning a claim, please contact the department indicated on your EOB or call Health Care billing inquiries at 604 276-3085 or toll-free 1 888 422-2228.
See specific details on how CMS will impact:
Health care providers
October 5 update
- Message for physiotherapists (PDF 40kb)
August 24 update
- Message for physiotherapists (PDF 33kb)
July 28 update
- Message for physiotherapists (PDF 31kb)
June 12 update
June 11 update
June 3 update
- Message for physiotherapists (PDF 77kb)
April 17 updates
- Health care providers and WorkSafeBC changes (PDF 68kb)
- Health care providers: invoicing and payment changes (PDF 37kb)
- Health care providers: transition and changes for providers (PDF 49kb)
March 2009 updates
- Health care providers initial communication (PDF 279kb)
- Changes to fax cover sheet for WorkSafeBC-sponsored rehabilitation programs (PDF 58kb)
Vocational rehabilitation providers
See essential information here:
- WorkSafeBC registration requirements
- Payee numbers
- Invoice payment requirements
- Provincial Sales Tax (PST)
- Electronic Funds Transfer (EFT)
- Explanation of Benefits (EoB)
April 17 updates
- Vocational rehabilitation external service providers (PDF 74kb)
- Vocational rehabilitation business feasibility study providers (PDF 74kb)
- Vocational rehabilitation training institutions and others (PDF 45kb)
- Vocational rehabilitation providers (Third Party Agreement) (PDF 75kb)
During the transition to CMS, WorkSafeBC will continue to provide the best service possible. However, given the magnitude of the change, WorkSafeBC employees will need time to familiarize themselves with new business processes. As a result, some WorkSafeBC services may be temporarily affected just prior to and immediately following CMS implementation.
Please check back for regular updates.